- Untertitel:
Use of a citizen helpline in emergency situations at chemical factories
- Teasertext:
Keep neighborhoods informed, free up phone lines, and reduce staff workload
- Titel:
Advantages of setting up a citizen helpline with DAKS
- Vorteile:
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Increased safety for employees and residents, Text:
- All affected employees and residents are informed for their protection as thoroughly as possible and taken seriously in their concerns.
- Potential risks for neighbours and employees are reduced and anger as well as uncertainty on the part of the citizens are avoided.
- By providing a citizen helpline, companies demonstrate a sense of responsibility and neighbourliness.
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Relief of employees in tense situations, Text:
- Setting up a citizen helpline with DAKS reduces the workload of employees in your switchboards when incidents cause a high volume of calls from concerned citizens.
- Extensive information can be provided around the clock, even at times when the telephone switchboard is sparsely staffed, e.g., at night.
- The lines of the police, fire brigade and rescue services are also kept free for emergencies and requests for assistance.
- Titel:
This is how you keep citizens in neighborhoods op to date
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During malfunctions, the citizen's helpline is the first point of call for affected residents, Text:
When a toxic gas leaks at the chemical plant, surrounding neighborhoods are threatened. The employees in the telephone switchboards now have to deal with a flood of calls and questions. Even though the telephone number was announced to all households in the surrounding neighborhoods from the outset, when an incident occurs, additional media attention is drawn to the citizen helpline. Setting up a citizen helpline with the DAKS alarm server automates all processes in the event of such an incident.
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Citizens are systematically informed about the required safety measures, Text:
All relevant information on the cause, threat and duration of the incident can be recorded ad hoc by the safety officer or emergency manager as an announcement text. In doing so, different announcements can be provided for internal and external callers. After the telephone number has been dialed, a dialog selection can then be played back to certain neighborhoods with safety measures and rules of conduct that apply to them specifically. In this way, as many affected people as possible can inform themselves about the event at the same time, independently of each other and as often as they wish, and find out what they should do for their own safety.
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All affected parties are kept up to date, Text:
Immediately after a malfunction – depending on the complexity of the particular case – not all facts are always available. The announcement text can therefore be updated accordingly, depending on the development and information available. Consequently, residents and employees are always kept up to date and receive all relevant information on the progress of repair measures and when the incident is likely to be resolved.
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In regular operation, prepared announcements are played back, Text:
After the malfunction has ended and in normal operation, a prepared greeting such as "There are currently no malfunctions" can be played. During normal operation, general information for visitors or residents may also be provided (e.g., entry requirements, COVID19 rules, parking, etc.). Typical events or minor disturbances without hazards, such as strong noises, flaring of gases, or odor effects may be noticed by residents and cause concern. Announcements can also be prepared for such recurring cases to inform and calm the citizens.
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A suitable announcement profile can be called up for every situation, Text:
Up to 9 different such announcement profiles can be prepared and made available to the population at the relevant time. For regular events such as noisy maintenance work, switching to the appropriate profile can even be done automatically (time-controlled or via sensor).
Therefore, the citizen helpline can be used for both answering repetitive inquiries on an everyday basis as well as for handling a large number of questions in tense crisis situations.
- Verlinkte Artikel:
Malfunctions or failures in large industrial plants, such as chemical factories, carry an increased safety risk. In the event of fires, explosions or the release of hazardous substances, there is always a risk that the population will be affected.
In such cases, current information must be provided to both internal and external parties affected. These should be accessible quickly, easily and across all media. Setting up a citizens hotline is an ideal way to provide information in a accessible manner for citizens of all ages. Furthermore, in a shock situation, an announcement can be far more reassuring for those affected than if they had to do a rushed web search.
- Untertitel:
Safety in ice and snow begins with elaborate organization
- Teasertext:
No more calling around: This is how you assemble snow clearance teams at the push of a button
- Titel:
Benefits of the automated organization of winter road maintenance
- Vorteile:
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Increased convenience for employees, Text:
- The automated coordination of shifts with DAKS saves a substantial amount of time and enables a smooth handover during shift changes.
- The drastic simplification of mass communication tasks optimizes and accelerates the operational routine.
- With DAKS, employee data can be updated and maintained more easily and efficiently, even in large quantities.
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More efficiency and security for those responsible, Text:
- City cleaning services are assisted in the coordination of task forces.
- Operations managers can react to conditions more quickly and flexibly.
- The excellent integrability of DAKS into already existing infrastructures makes DAKS profitable from the first day of operation.
- Detailed logging supports the optimization of internal processes.
- Not only time and money are saved, but also the quality of service is increased - citizens and drivers will appreciate it!
- Titel:
This is how you organize winter road maintenance at the push of a button
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At the sudden onset of winter, the roads must be cleared as soon as possible, Text:
When heavy snow falls during the night, Operations Manager John has to act quickly: He has to determine which parts of the city need to be cleared first, get the vehicles ready to go, mobilize the colleagues on duty and clarify who is responsible for which district. Employees who are on skiing vacation should not be disturbed from their sleep.
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All those responsible are alerted reliably, Text:
Operations manager John can now trigger all the necessary calls and preparations for winter road maintenance at the touch of a button, no matter where he is and without having to work through long telephone lists.
Using the contact data stored in the system, the alarm server DAKS effectively and reliably notifies all employees who are needed for the operation and assembles them into a snow clearance team. Other important information, such as the district for which the respective employee is responsible or the evacuation vehicle he or she is to use, is also provided.
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DAKS arranges for sufficient manpower, Text:
DAKS calls employees until it has reached the required number of participants and informs them of the planned operation via announcement, text message or smartphone app. Several phone numbers of one person are called in a predefined sequence. Colleagues who are logged out of the system due to illness or vacation are not contacted. This entire procedure can be monitored on the PC screen of the operations manager, including every confirmation received from the alerted employees (e.g. "I am available" or "I am not available").
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The employee roster always remains up to date, Text:
DAKS can operate from a central location while being supplied decentrally with locally updated employee data from various locations. In the event of phone number changes, logins or logouts, it receives automatic updates via a secure connection.
DAKS makes managing and coordinating workgroups particularly easy: employees can update their on-call status themselves and log on or off from virtually any location via telephone or web interface. Preset rules can ensure, for example, that a minimum number of employees always remain available. This means that the on-call information stored in DAKS is always up to date and easy for John to administer.
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The roads can be cleared of snow faster, Text:
John is relieved: thanks to DAKS, the operations manager was able to set the entire coordination process in motion at the simple push of a button. Within a few minutes, all teams will be ready. He can use the time gained for further preparations so that the employees can immediately start clearing their districts from snow when they arrive at the headquarters.
- Verlinkte Artikel:
In many cities, the city cleaning services take on several areas of responsibility at once and, in addition to maintaining the cleanliness and safety of the streets, they are also responsible for waste collection and winter road maintenance.
Behind tasks such as cleaning streets and public spaces after events, emptying garbage containers on time, or clearing traffic routes and runways at airports of snow and ice, there is an enormous amount of organizational effort.
When operations managers have to quickly put together a task force at night during a sudden start of winter so that rush-hour traffic can flow the next morning, this frequently means hours of calling contacts: Many employees can be contacted at different numbers, some are sick or on vacation and have to be replaced by colleagues based in other areas of the city. In the best case scenario, all of this should also take into account the travel distances to the site.
Automating these organizational communication tasks and digitizing phone lists and duty rosters saves operations managers vast amounts of time and helps them maintain an overview.
- Untertitel:
Faster and more effective processes when it matters most
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Digital admitting form automatically alerts required trauma room staff
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Benefits of the digitized trauma room alerting with DAKS
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Quick help for patients, Text:
- Digitizing communication workflows saves valuable time, which can increase the chances of successful rescuing efforts.
- The conference call between the specialists and the early receipt of patient data help to ensure that everyone is ideally prepared for the emergency measures.
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Relieving the burden on employees, Text:
- No time-consuming calling of indivdual contacts: DAKS takes care of informing the trauma room team completely independently and reliably.
- Making the best possible use of capacities: Employees can be deployed reasonably and they can help effectively instead of having to sacrifice a lot of time for analog processes.
- Less paperwork: Admitting forms are digitized and no longer need to be available as a hard copy.
- Meaningful connection of processes: The completed form is automatically assembled into an announcement that informs all those involved.
- Better preparation: physicians are mentally prepared and know what to expect in the trauma room.
- DAKS takes over the logging of communication processes.
- Titel:
This is how you automate trauma room alerting
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The ambulance announces its arrival, Text:
David is a staff member in the emergency department of an accident hospital. After a serious accident on a nearby highway, the call from the emergency physician in the ambulance is transferred to David as the person on duty. He is responsible for initiating communication at the hospital.
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David fills out the admitting form and DAKS informs the appropriate team, Text:
David answers the call and fills out a digital form during the conversation, providing information on the gender, age and condition of the seriously injured person. At the touch of a button, DAKS then creates a coherent announcement text from the form information. When David confirms the text, DAKS automatically calls the necessary doctors and trauma room staff and plays the text back to them as an announcement.
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The trauma room team can get organized, Text:
The physicians listen to the announcement with the patient data on their way to the operating room and can prepare themselves mentally for the upcoming situation. After listening to the announcement and giving a positive confirmation, they can also be interconnected in a conference. This way, the team can already agree on the right course of action on the way to the trauma room. They know what to expect and arrive prepared.
David can use the time gained to prepare for the arrival of the patient and the team.
The handover from the emergency physician to the waiting trauma room team can also take place even faster and more purposefully thanks to this preliminary preparation via phone.
- Verlinkte Artikel:
The procedures in an emergency room are extremely time-critical. When human life is hanging by a thread and an emergency surgery can mean the difference between life and death, fast, structured processes in the trauma room are indispensable.
Yet many administrative tasks are often done by hand. The underlying processes are relevant and essential, but calling individual physicians one by one or tediously filling out printed forms slows down clinical staff and causes stress. Digitizing such processes can save valuable time and also ensure that imperative tasks are processed reliably, even when they are not done manually.
- Untertitel:
Quick action must be taken in the event of a malfunction
- Teasertext:
Rectify faults quickly and call in the technician on duty at the touch of a button
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Advantages of the automated gathering of on-call services
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Better and reliable accessibility, Text:
- No more stressful phone calls: Competent employees are reached easily and quickly "at the touch of a button".
- DAKS accepts all types of messages and automates the subsequent processes and work steps.
- Recurring processes are automated and simplified.
- All communication processes are logged by DAKS.
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More convenience and efficiency for those responsible, Text:
- The workload on the personnel is reduced, errors are more easily avoided and productivity is increased.
- The processing of incidents is accelerated: malfunctions are resolved more quickly, more efficiently and more reliably.
- The energy operator's appeal to customers increases.
- Titel:
This is how you organize on-call services at the touch of a button
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There is a fault at a utility, Text:
Martin works in the control center of a utility company. When he suddenly receives a message about a malfunction, he has to react as quickly and flawlessly as possible.
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Important preliminary groundwork has already been laid with DAKS, Text:
Thanks to extensive organizational and technical preparation, Martin fortunately no longer has to go through contact lists and call individual technicians. All the necessary process steps and contact data were created in the DAKS alarm server in such a way that the responsibility, expertise, working hours and various phone numbers of the different technicians were recorded. In addition, the technicians can log in or out of DAKS from their terminal device, depending on whether they are starting or ending their regular on-call duty or are absent for other reasons.
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Martin reaches the right technicians at the touch of a button, Text:
Martin can see a selection of predefined fault types and locations on his control panel. By confirming one of these, he triggers an automated call process: DAKS contacts those technicians who are eligible for this particular case at that time via phone call or text message. It connects them with the control center and Martin can tell them the extent, exact location and other details of the fault. This entire process is logged and can be followed on Martin's monitor.
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Recurring communication processes are automated, Text:
DAKS can also handle certain technical fault messages completely on its own. A fault triggered by sensors, for example, can be transmitted via a control system and received directly by DAKS. DAKS then independently activates the responsible on-call service without the need for human intervention.
- Verlinkte Artikel:
Due to external influences, disruptions in the energy supply network cannot be entirely prevented. However, in order to offer their customers the most reliable supply of electricity, gas or district heating possible, it is in the interest of network operators to rectify any incidents as quickly as possible.
If there are faults in the electricity grid or the natural gas grid, this circumstance not only represents a supply problem, but also a potential danger. Valuable time is lost when, upon receipt of a fault report, it is first necessary to clarify which technician is available and who is suitable for both the location and the type of fault. Naturally, this time should be saved at all costs.
- Untertitel:
Route data from IoT to the right people, easily and reliably
- Teasertext:
Effective and secure handover of IoT data to humans: Connect communication processes with Node-RED
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Advantages of designing workflows with DAKS-IoT
- Vorteile:
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More security and efficiency for those responsible, Text:
- Secured accessibility: DAKS makes sure that no alarm goes unanswered. Messages from sensors reliably reach a responsible person.
- Reduced waste of goods: Timely action on alarms can save food.
- Investment protection: Once DAKS is connected, existing systems and workflows can be easily connected via Node-RED.
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More convenience in the inclusion of new developments, Text:
- Companies do not have to wait for an update for DAKS, but can connect new IoT components directly to DAKS workflows via the flexible IoT platform Node-RED.
- IoT developers can connect existing sensors, machines and other electronics to DAKS via Node-RED, creating precise automated communication workflows.
- Titel:
This is how DAKS-IoT bridges the last mile in valuable communication processes
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At RelishFresh, IoT is omnipresent, Text:
The food company RelishFresh works smart: all refrigerators and stock inventories are monitored via sensors. For example, if the temperature in one of the refrigerators cooling perishable food exceeds or falls below a certain value, an alarm is automatically triggered and the responsible employees are contacted via text message.
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But what if none of the responsible employees can be reached?, Text:
From time to time, however, it happens that employees are already busy with other important tasks and do not notice the incoming message in time. Just recently, when none of the employees could be on site in time, a defective refrigerator was noticed too late and some food had to be disposed of. To avoid this in the future, RelishFresh wants to adapt its IoT workflow so that important alerts no longer go unnoticed.
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DAKS provides for secure accessibility, Text:
With the DAKS alarm server, important alarms triggered by sensors can now be sent directly to the responsible people via a phone call. DAKS calls employees until someone confirms to take care of the error message. If no such confirmation is made, the alarm is escalated to the store manager and ongoing phone calls are interrupted for the important alarm. The person in charge is informed in any case – even if they are in a meeting or have set their phone to "do not disturb".
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With the DAKS alarm server, important alarms triggered by sensors can now be sent directly to the responsible people via a phone call. DAKS calls employees until someone confirms to take care of the error message. If no such confirmation is made, the alarm is escalated to the store manager and ongoing phone calls are interrupted for the important alarm. The person in charge is informed in any case – even if they are in a meeting or have set their phone to "do not disturb"., Text:
ICT supervisor Derek is responsible for implementing this solution at RelishFresh. Thanks to the DAKS-IoT extension, he can use the graphical IoT interface Node-RED for the implementation. He has downloaded the appropriate DAKS nodes from the Node-RED repository and can now easily link them to the sensor nodes via drag & drop to create a continuous workflow.
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The food company wants to optimize its processes even further with IoT, Text:
Thanks to DAKS-IoT, Derek is flexible and can also optimize other processes for the company by also automating the communication component. With new developments, such as the acquisition of new smart sensors, he can also immediately connect actions from the new sensors to his DAKS communication workflows without having to develop special interfaces first.
- Verlinkte Artikel:
In the world of IoT (Internet of Things), machines, sensors and other devices can be networked virtually and physically. The resulting "digital nervous system" can help to make processes more tangible and automated, to optimize costs and to increase customer satisfaction. For companies, IoT represents an enormous technological advantage with almost infinite possibilities.
Due to process automation and increasingly smart and networked machines, the flood of big data is becoming ever greater and must now be brought to the decision-maker in a meaningful way. Every step into the networked world of nodes may still lead into nowhere when an important message does not reach the responsible person in time. The DAKS alarm server makes it possible to take the progress made by IoT into communication.
- Untertitel:
Route IoT data to the right people, easily and reliably
- Teasertext:
Effective and aecure handover of IoT data to humans: Connect and control communication processes with Node-RED
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- Titel:
Advantages of designing workflows with DAKS-IoT
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More security for patients and for those responsible, Text:
- DAKS ensures reliable accessibility: alarms and messages from sensors are reliably forwarded to a responsible person.
- Thanks to shorter response times and timely action in the event of alarms, residents or patients receive help more quickly.
- Your investments are protected: Once DAKS is connected, existing systems and workflows can be easily connected via Node-RED.
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More convenience in the integration of new systems, Text:
- Nursing homes and hospitals can connect new IoT components directly to DAKS workflows via the flexible IoT platform Node-RED.
- IoT developers can connect existing sensors, devices and other electronics to DAKS via Node-RED, creating precise automated communication workflows.
- Titel:
This is how you optimize your nursing-specific workflows with DAKS-IoT
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The nursing home "Morning Sun" is already working with IoT, Text:
In the nursing home "Morning Sun" many sensors have already been installed that sense, for example, when someone has fallen or a resident with dementia is about to run away. If a sensor mat registers that a resident has fallen out of bed, an alarm is automatically triggered via the coupled nurse call system and a signal light is illuminated in the corridor. Sometimes, however, the caregiver is already attending to someone else and doesn't notice the lit lamp until much later. The nursing home now wants to adapt its IoT workflow so that important alarms can be responded to more quickly.
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DAKS always ensures that someone is reached, Text:
The DAKS alarm server forwards the alarm triggered by the fall mat's sensors directly to the responsible caregivers by phone call. It calls the relevant persons in parallel until someone confirms to take care of the alarm by pressing a button. If this confirmation is not received, DAKS forwards the alarm to the care manager. Telephone calls already in progress can be interrupted for this purpose, and even if their phone is in "do not disturb" mode, the alarm call is put through.
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Marcel easily adapts the workflow via Node-RED, Text:
Marcel, the nursing home's ICT supervisor, implements this change in the workflow. Thanks to the DAKS-IoT extension, he can use the graphical IoT interface Node-RED for the implementation. To do this, he downloads the appropriate DAKS nodes from the Node-RED repository and now links them to the sensor nodes via drag & drop to create a continuous workflow.
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The nursing home continuously optimizes its processes with IoT, Text:
Marcel can use DAKS-IoT to adapt and improve further processes for the nursing home by also automating the communication component. With new developments, such as the acquisition of new "wearables", he can immediately connect actions from the new devices to the existing DAKS communication workflows without having to develop special interfaces first.
- Verlinkte Artikel:
The Internet of Things (IoT) makes it possible to link "things" such as devices and sensors via the internet. The number of networked devices is growing steadily, and this process-optimizing technology is also increasingly being used in hospitals and care facilities. The aim in the healthcare sector is to clarify and automate processes, optimize costs and improve the quality of care.
The world of IoT promises nearly limitless possibilities. But especially when human lives are at stake, the technology used must not only be practical and smart, but most importantly it must be safe. The collected data from various devices must be brought to the decision-maker in a meaningful way so that responsible and timely action can be taken. After all, no matter how clever a step is taken in the networked world of "nodes", it will ultimately be in vain if an important message does not reach the person responsible soon enough. With the DAKS alarm server, the head start provided by IoT is carried over into communication.
- Untertitel:
More security for your guests
- Teasertext:
More security for guests: Automated alarming and effective evacuation support
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Advantages of secondary alerting and segmented evacuation
- Vorteile:
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Safety for the guests, Text:
- Guests are brought to safety quickly, effectively and reliably.
- Escalations and panic are avoided as far as possible.
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Clarity for the employees, Text:
- Employees can practice and are well prepared for an emergency.
- The employees radiate safety towards guests and can act quickly and confidently.
- Complex evacuation processes are simplified and accelerated.
- The risk of stress-related errors is reduced.
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Protection for those responsible, Text:
- In the event of an alarm, DAKS handles many urgent tasks simultaneously and reliably. The option of alarm confirmation and the automated telephone conference calls provide a constant overview of the entire process, which is also fully logged.
- Some dangerous situations do not even arise with DAKS: it reports when particularly important access points (e.g. personnel doors) are open and allow unauthorized access, or it automatically forwards alarms to the technical service in the event of faults in the building services and fire alarm system.
- DAKS integrates the existing IT and telecommunications infrastructure and reliably handles various communication tasks: both in everyday hotel life and in emergency situations.
- The security and reputation of the hotel is enhanced by efficient processes.
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This is how you bring your guests to safety in a calm and orderly fashion
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In the hotel "Time-out" there is a fire, Text:
Mr. Snovsky is relaxing in his hotel room at the "Time-out" hotel. When he hears a siren in the corridor, he is unsure what he should do. Before he can even call the front desk to find out, his room phone rings and plays an announcement: "Attention, fire alarm," a calm voice informs him. "Please exit the building by the following route: ..."The announcement helps Mr. Snovsky to follow the escape plan well as he immediately makes his way outside.
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Thanks to the secondary alerting no one is forgotten, Text:
In addition to the sirens in the corridor, this "secondary alerting" ensures that absolutely every person in the rooms is reached and secured. The DAKS alarm server reliably calls all room telephones and, based on any unanswered warning calls, the security staff can see where action is still required and in which rooms people still need to be brought to safety.
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DAKS is the reliable helper in the background, Text:
In his function as a rescue worker, the hotel employee Alexander is connected to other rescue workers and to the responsible manager in a telephone conference so that information about the evacuation progress can be continuously exchanged and updated. Because Alexander is on the move all the time, his connection briefly breaks off while he is in the basement. DAKS always re-establishes the conference call independently – as a result, Alexander is automatically back on the call within a short period of time and he can devote his full attention to rescuing the guests.
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The building is cleared in separate parts, Text:
The segmentation of the alarm and the evacuation enables Alexander and his colleagues to react to different hazards and dangerous locations as well as to avoid possible congestions or panic during the evacuation of the building. DAKS receives the appropriate signal directly from the fire alarm system and then supports the orderly evacuation of the area directly affected by the fire by making targeted announcements. In this way, guests receive important information about the escape route and instructions on how to behave via integrated loudspeakers. Guests in the remaining endangered sections of the building are guided out of the building in the same way with announcements in a specific order via the respective escape routes.
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Regular drills are perfectly supported by DAKS, Text:
Finally, all the guests are safe: Mr. Snovsky is already actively participating in the nervous murmur that has spread among the evacuated guests.
Alexander, too, has now left the building and is relieved that everything went well in this emergency. Thanks to regular drills of such scenarios with DAKS, the staff was well-prepared. Exercises were logged in detail by DAKS, which helped in evaluating and optimizing procedures.
- Verlinkte Artikel:
In the event of fires or other threats, hotel guests and employees must be brought to safety both quickly and reliably, and in a calm and disciplined manner. But crisis situations in particular can easily trigger stress and uncertainty and disrupt the smooth flow of some very complex emergency procedures – especially if routines gained through regular drills are lacking.
Automated communication processes help employees and managers to confidently carry out all necessary safety measures in an emergency.
- Untertitel:
Route service orders from hotel logistics systems to mobile service personnel
- Teasertext:
Route service orders to your staff in a targeted manner and receive feedback on the process status
- Titel:
Benefits of distributing tasks with DAKS
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Clear processes for employees and more time for guests, Text:
- DAKS facilitates and accelerates the daily service routine and ensures a smooth process at the reception desk, even when the workload is heavy.
- The coordination of orders and the cooperation between the departments of the company are optimized.
- The completion of a job is made traceable by the fact that it can be confirmed easily. If this confirmation is not given, the responsible manager can be informed automatically within a predefined time.
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More security for those responsible, Text:
- The logging of all processes by DAKS, from order placement to completion, enables an efficient evaluation of service quality.
- DAKS saves ongoing operating costs by automating a wide range of different day-to-day hotel communication tasks.
- The reliable processing of customer requests increases the service quality of the company.
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This is how you distribute tasks in hotels systematically
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When a travel group arrives, Lotta needs help, Text:
Lotta works at the reception of the hotel "The Golden Crow". She is alone at the front desk when a large group of travelers enters the hotel. Their smooth and pleasant arrival must now be taken care of.
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At the touch of a button, she triggers the necessary workflows, Text:
The hotel works with the DAKS alarm server, in which the various service organizations such as room service, housekeeping, stewarding, baggage service and technical service are stored as corresponding groups. Using simple speed-dial combinations, Lotta can not only target a specific group, but also request the required number of colleagues.
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DAKS reliably contacts the relevant colleagues, Text:
First, Lotta dials the speed dial number for the reception desk, which automatically contacts those colleagues who can assist her in checking in the travel group. Then she enters the required number of colleagues and finally records a short announcement to inform the employees about the task. DAKS automatically distributes the task, along with the announcement, to the group members on duty. This way, Lotta doesn't have to call every single colleague and check their availability, but can take care of the arriving guests.
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The status of individual tasks is traceable, Text:
A little later, Lotta notices that the floor in the entrance area has become dirty due to the prevailing rainy weather. She immediately dials the appropriate speed dial number for the group of cleaners and, once again, DAKS reliably forwards the service order to those responsible.
Lotta receives feedback via her phone at the reception desk when the order has been accepted and then another confirmation when the task has been completed.
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Other tasks are also organized in the blink of an eye, Text:
In the same way, at the touch of a button, she can send Food & Beverages (F&B) staff to a specific guest with a special beverage request, assign service technicians to make repairs, or have guest vehicles retrieved from the parking garage.
In conference hotels, DAKS can dial predefined groups of guests in the same manner, e.g. to inform conference participants individually and automatically about a rescheduled meeting. There is no need for time-consuming telephone calls to many individual participants.
- Verlinkte Artikel:
The basis of every hotel business is the well-being of its guests. In line with the customers' high expectations regarding service quality, a wide range of guests' requests and needs are fulfilled. But behind a smoothly functioning hotel service lie complex processes that the guests should not be aware of.
Reception staff not only look after arriving and departing guests – they also receive a wide range of service requests: a minibar needs refilling, an extra bed is required or a car needs to be brought out of the parking garage for a guest. Each order must be routed to the right place quickly and reliably and needs to be fulfilled in a timely manner.
- Untertitel:
Respond quickly and safely to code blue alarms
- Teasertext:
Respond faster and increase patient safety through automation
- Feature-Clip:
- Titel:
Benefits of putting together emergency teams automatically
- Vorteile:
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Increase safety and clarity on the side of the patient, Text:
- The patient can be helped more quickly.
- DAKS has a supporting influence that increases the chances of success of any in-hospital rescue measure.
- The person who sets off the emergency call gets clear and professional instructions over the phone and is enabled to actively and effectively participate in the immediate first aid measures.
- Providing this direct over-the-phone voice support and assuring the emergency caller that the MET will arrive at the scene within the shortest time possible gives the confidence that is needed to take the right action when every moment counts.
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More efficiency and verifiability for the clinic, Text:
- The automatically convened emergency broadcast call makes it possible to discuss further measures while still on the way to the patient.
- Medical emergency teams are better informed, arrive faster where they are needed most and are able to provide better help and administer the right professional treatment.
- The fact that DAKS fully logs all incoming emergency calls guarantees comprehensive evaluability. DAKS is the basis for higher quality in medical emergency care.
- Doctors, physicians and hospital staff feel safer.
- DAKS helps to build increased trust in your hospital.
- Titel:
This is how the code blue patient receives the best possible care
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A patient is found in critical condition, Text:
Nurse Daniel finds a patient in serious condition on his ward. Quick-wittedly, he immediately dials the internal emergency number set up for this purpose.
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DAKS automatically calls the right people, Text:
The DAKS alarm server automatically triggers a predefined communication process:
DAKS sends a code blue alarm directly to the mobile devices of emergency team members. It takes into account staff rosters and calls only those team members who are on duty. Less important phone calls can be interrupted for the emergency call.
DAKS assembles the exact number needed from each specialist department. If individual MET members are unavailable or unable to respond because they are already on duty as part of another emergency, DAKS immediately forwards the emergency call to other candidates. In this manner, complete emergency teams can be put together more quickly.
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The emergency team can get organized, Text:
DAKS connects the team members with each other and with nurse Daniel in an emergency broadcast call. This immediate voice contact is of vital importance, because it allows all those involved to agree on the appropriate course of action even before the emergency team arrives. They can identify those helpers who are already closest to the patient and, if necessary, guide nurse Daniel in first aid measures. In addition, relevant information about the patient (exact symptoms, specific risk factors, etc.) can already be collected at this stage.
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Clear location information saves time, Text:
With the emergency call, Daniel's phone number is forwarded to the phones of the team members as a display message. Even if the call is interrupted, it is possible to see from who initiated the call. With the optional use of a Positioning System, the whereabouts of the person who triggered the alarm can also be provided.
When the emergency team arrives, nurse Daniel has already done good groundwork and the patient is immediately given further care by the doctors.
- Verlinkte Artikel:
Emergencies are part of the every-day routine in any hospital or clinic. Time and again sensitive in-hospital situations like a code blue alarm occur, also outside the typical critical areas such as intensive care units, cardiology and operating theaters, and every single one of these moments requires immediate professional medical care. To respond to all of these emergencies in the best possible way, hospitals form medical emergency teams or METs, consisting of members from different specialist departments, defibrillators are positioned in strategic locations and regular exercises are carried out.
And yet, in emergency situations valuable time is frequently lost because communication processes are handled manually instead of being automated. Therefore, a paramount strategy to significantly improve the chances of success of a hospital's rescue measures is to automate emergency communication.
- Untertitel:
When things get critical, emergency surgeries must be performed immediately
- Teasertext:
Coordinate surgical teams at the touch of a button with assured accessibility
- Titel:
Benefits of putting together emergency surgery teams automatically
- Vorteile:
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Relief for the clinic staff, Text:
- The strain on staff and the overall stress level are effectively decreased.
- The risk isk of stress-induced wrong health care decisions and medical malpractice are minimized.
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Fast and appropriate help for the patients, Text:
- Doctors can agree on which equipment and which procedure will be needed for the surgery in advance.
- Severely injured patients can be treated effectively more quickly.
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Efficiency and security for those responsible, Text:
- The detailed logging of communication processes is of great value for the optimization of internal processes and also for legal certainty.
- Workloads can be better distributed.
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This is how you handle the organization of emergency surgeries at the touch of a button
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When an emergency requires more than a space blanket, Text:
After a serious accident, the ambulance men are already at the scene. Initial correspondence between the emergency paramedics on site and the dispatcher at the hospital's control center shows that the condition of individual accident victims will require emergency surgeries. The hospital's operating schedule must now be restructured as quickly as possible so that the severely injured patients can be operated on as soon as they arrive.
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One mouse click triggers the entire process, Text:
On their user interface, the person responsible in the hospital's control center can trigger all communication tasks that arise in the context of surgical coordination at the click of a mouse.
The DAKS alarm server works seamlessly with the contact details and process descriptions that are already stored in the hospital's management system to reliably notify and assemble the necessary surgical team members. Important details such as the specification of the operating room and the type of surgery are provided, too.
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DAKS provides for complete teams, Text:
DAKS automatically calls every person that is listed in the system's proxy regulations until it has successfully mobilized the complete emergency surgical team that is needed for the situation. This ensures that everyone is there in time and ready for the patient. This procedure can be monitored on the PC screen of the person who triggered the process and is also fully logged, including every confirmation received from the alerted professionals (e.g. "I am available" or "Unable to attend").
Additional personnel, such as those needed to pick up and transport emergency patients from the helicopter to the trauma room, are also mobilized by DAKS.
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The surgical team is well prepared, Text:
When needed, DAKS intervenes directly from within the broadcast process to switch all responders into an emergency telephone conference. This way, important information like updates on the patient's condition can be shared between the members of the surgical team at the hospital and the paramedics in the helicopter. In the trauma room of the surgical emergency department, the handover from the emergency paramedic to the waiting surgical team can be even faster and more targeted thanks to this preliminary telephone call.
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The emergency surgery can be performed immediately, Text:
An emergency surgery has immediate repercussions on the regular operating room schedule. DAKS automates any communication processes that inevitably result from this reorganization. This includes the surgeon who has to interrupt their ongoing operation to quickly vacate the operating room for the emergency procedure, the surgical team whose scheduled operation must be postponed and the transport service team who had already been on their way to the operating room with another patient. Notifying all parties affected by the rescheduling without delay alleviates many stressful situations, adds increased synergy for all those affected and helps to return to the routine hospital operation as quickly as possible.
- Verlinkte Artikel:
Whether it's a ruptured appendix, an emergency C-section or a car accident, emergency surgeries must always be initiated when human lives are acutely at stake, and they rarely do so punctually at a convenient time when the right doctor just happens to have an open slot. Usually, the organizational processes in surgical areas are characterized by tight operating schedules coinciding with frequent and more often than not short-notice changes.
Surgical coordinators walk the tightrope between including sufficient buffer time for sudden emergencies and maximizing the overall use of their surgical facilities by scheduling known operations. A single emergency can entail several hundred phone calls and messages for the coordinator before all necessary new planning and rescheduling is accomplished to the last detail.
Automating these extensive communication tasks can significantly speed up and simplify the entire organizational processes.
- Untertitel:
A hotline that helps you keep a cool head
- Teasertext:
Managing large call volumes during disruptions and informing citizens
- Titel:
Advantages of setting up a fault hotline with DAKS
- Vorteile:
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Relieving the burden on employees & retrenching personnel, Text:
- DAKS helps manage even considerable numbers of calls.
- DAKS automates the organization and filtering of all incoming calls to the hotline.
- Recurring processes are simplified and processing is accelerated.
- Faults can be rectified more quickly and efficiently.
- The lines of public utilities, power companies and other critical infrastructure are kept clear for emergencies.
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Better service for citizens, Text:
- Stressful situations are more easily avoided and customer friendliness is increased.
- Citizens get the information they need faster and easier in crisis situations.
- Irritation or uncertainty of citizens due to long waiting times is reduced effectively.
- The fault hotline contributes to the accessibility of information – for citizens of all ages.
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This is how you provide up-to-date information for citizens in affected neighborhoods
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Major incidents cause stress in telephone switchboards, Text:
The employees in the telephone switchboards of the Greenhill municipal utility receive notifications of defective street lighting as well as reports of the smell of gas via their 24-hour fault-clearing service. They quickly initiate the appropriate measures, inform the responsible persons and coordinate on-call services. But in the event of major incidents, such as long-term power outages that cripple entire city areas, the telephone lines quickly become overloaded. This puts additional pressure on the employees who try to answer all inquiries.
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This is how many calls are filtered intelligently, Text:
The DAKS alarm server forwards calls to the fault service in a prefiltered and organized manner. It does so either by means of predefined filter rules or by allowing callers to use specific keys to select the appropriate department for their concern – for example, for electricity, water or gas. In this way, calls from prioritized units, such as the fire department or key customers, can also be routed directly to the appropriate contact person.
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Automated announcements provide the appropriate information, Text:
In the case of known faults, callers receive the appropriate information via a recorded announcement. This informs them where the fault occurred and whether someone is already on site to carry out repairs. Depending on the status, employees in the switchboards can update the announcements. This keeps callers up to date and makes it easier for them to estimate when the fault is likely to be resolved.
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DAKS takes care of routine questions and keeps lines free, Text:
These automated announcements relieve the call center by sorting out many identical inquiries and speed up processing considerably. At the same time, the lines are kept free for important messages. Callers who want to know more or who want to report a new fault are immediately connected to an appropriate employee by the system. Urgent matters, such as the smell of gas, and internal calls from colleagues are prioritized and put through directly to the person responsible in the control center or in the field.
- Verlinkte Artikel:
Extreme weather conditions, construction work or overloads repeatedly cause interruptions in the supply of electricity, gas, water or district heating, despite the best precautions. When the power suddenly goes out, the water stops coming out of the tap or the heating doesn't work, customers are unsettled and reach for the phone. Utilities typically have a 24/7 fault-clearing service set up for such cases, but major incidents generate a flood of calls that is almost impossible for employees to handle. In addition, they block lines that need to be kept free for urgent notifications, such as residents noticing the smell of gas.
Setting up an emergency hotline with the DAKS alarmserver is an extremely important measure for network operators and municipal utilities in order to process fault reports as quickly as possible, meet the callers' need for information and keep telephone lines free for important reports.
- Untertitel:
Summon help quickly and inconspicuously
- Teasertext:
Reduce stress, avert conflicts, protect employees | Unobtrusively raise alarm in Public Service
- Feature-Clip:
- Titel:
Benefits of the inconspicuous alarm triggering with DAKS
- Vorteile:
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More security for employees, Text:
- The philosophy of mutual support among colleagues and the awareness of being able to avert a conflict in an uncomplicated and discreet manner at a very early stage gives employees security and favors the working atmosphere and work motivation.
- Regular, realistic exercises with DAKS at various levels, all the way to evacuations, help employees to intuitively act in the right manner in difficult situations. Logging is the perfect basis for analyzing and continuously improving processes.
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Simple implementation and many possible applications for those responsible, Text:
- DAKS supports the structural, technical and organizational strategies recommended by the police, the employer's liability insurance association and threat managers in many places: In addition to the described alerting options in the direct work environment, it maps effective alerting procedures for a variety of different threat levels.
- Since the virtual alarm button is an app, no additional cables need to be installed – corresponding construction measures are not required.
- DAKS can already be used in advance to prevent many a dangerous situation from arising in the first place. For example, the alarm server alerts you when personnel doors are open and allow unauthorized persons access to protected employee areas.
- Follow-up work is preparation: Incidents can be followed up comprehensively and processed on the basis of the complete documentation.
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This is how the wilent alarm helps prevent violence in the workplace
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An employee triggers an alarm inconspicuously, Text:
Sabrina works in an office of the public law and has a rather tense conversation with a customer. As soon as the customer's behavior or speech develops in an inappropriate way and Sabrina starts to feel uncomfortable in the customer conversation, she can discreetly inform her colleagues from the surrounding offices. She does so by clicking a virtual alarm button on her desktop or by using a predefined key combination - an action that goes unnoticed by the customer because it appears to be a normal work activity.
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The alarm goes unnoticed by the customer, Text:
This particular inconspicuousness of triggering the alarm allows Sabrina to start the process at a very early stage in her conversation without aggravating the situation with the customer in any way. Due to the silent alarm without sounds or other signals, the started alarm process remains unobtrusive. Only Sabrina is shown a discreet message about the started alarm process on her monitor, which is not understandable for strangers and gives her a sense of calm.
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Colleagues in adjacent offices come to the rescue, Text:
The DAKS alarm server immediately forwards the alarm to the assigned colleagues in the surrounding offices. They receive the emergency call displayed on their desktop or are called on their phones. They can then join in "as if by chance" to provide support, e.g. with a question as a pretext. Experience has shown that in many cases, the mere appearance of a colleague leads to de-escalation and averts danger. The threatening situation can thus be gently resolved and violence avoided, even without requiring the security service to intervene.
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Everyone responsible is informed, Text:
Alongside her colleagues, the security service or the control center can also receive the alarm along with the location information in order to keep an eye on the situation and intervene if necessary. Sabrina feels safe because she knows that she can count on the reliable alerting with DAKS and on her colleagues.
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The alarm process is logged and evaluated, Text:
With DAKS, all alarm processes are logged in detail. This is important for the follow-up of actual incidents. Exercise alarms are also logged – these provide important insights that can be used to optimize alarm processes. The logs can also be supplemented with manual entries (e.g. for false alarms or abnormalities). It is particularly important to regularly practice both alarm triggering and the response of colleagues and the security service. This way, everyone is well prepared to help each other and to act confidently in threatening situations.
- Verlinkte Artikel:
In employment agencies, social offices and courts, employees in workplaces with customer contact are increasingly exposed to aggressive behavior from upset citizens. Particularly during one-on-one interviews or interrogations, verbal conflicts often escalate into assaults involving physical or psychological violence. This can certainly have health consequences for those affected: Stress symptoms, anxiety and loss of motivation cause more frequent days of absence, they impair productivity and worsen the working atmosphere. Damage to property can also generate considerable costs and cause lasting disruption to operational processes.
Managers of public authorities are therefore encouraged to protect their administrative employees through efficient alarm systems, regular employee training and suitable emergency plans. Unfortunately, the installation of alarm buttons is often not only structurally problematic – the untypical hand movement to the alarm button can promote escalations. The lack of feedback to the person seeking help after pressing the button also does not contribute to their sense of security. Truly effective solutions must therefore be both absolutely inconspicuous and structurally feasible in any environment.
- Untertitel:
What has to be done where and how important is it?
- Teasertext:
What alarms and fault messages must be responded to immediately and in what order?
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Advantages of user-optimized alerting with DAKS
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Clarity and efficacy for employees, Text:
- All information at a glance: Quickly and intuitively discern what needs to be done, where it needs to be done, and how important it is.
- Simple and secure prioritization of alarm or fault messages and tasks in day-to-day business.
- Avoid queries and the time-consuming gathering of information that is relevant to the task at hand.
- Reduce interruptions and make workflows more effective.
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More security for the company and those responsible, Text:
- Reduce delays and increase productivity.
- Increased employee satisfaction through better workflows.
- Eliminate digitization gaps in communication.
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This is how you succeed in prioritizing and effectively processing alarms
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Thomas is interrupted, Text:
As a service technician, Thomas is responsible for servicing and maintaining special production machines. To help him concentrate on the analysis of a robot arm, Thomas has set his phone to "do not disturb". Nevertheless, his phone suddenly rings and the piercing ringtone signals to him that it is an important alarm.
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Symbols, colors and ringtones indicate urgency, Text:
He picks up his phone and can tell by the symbol and the color that his immediate intervention is needed at a conveyor belt. A short text informs him of the location and type of the high-priority fault. At a glance, and without having to make any further inquiries, Thomas has gathered all the information he needs to act quickly.
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Thomas commits himself to act, Text:
By pressing a button on his phone, Thomas confirms that he will take care of the fault. The positive confirmation allows the DAKS alarm server to end the ongoing alarm broadcast – further technicians are no longer disturbed. Thomas can head straight to the defective conveyor belt and rectify the fault before the standstill of the belt can have a dramatic impact on operations.
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DAKS helps him to complete the task successfully, Text:
DAKS gives Thomas the option to confirm via his phone that the repairs have been carried out successfully. Had he not been able to set this confirmation within a specified time, DAKS would have automatically started a second broadcast call to mobilize another technician or a more experienced supervisor to help Thomas. With a negative confirmation, Thomas would also have been able to request further help before the expiry of this time limit.
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Clarity also prevails for less urgent tasks, Text:
What a day! Shortly after Thomas has been able to return to analyzing the robotic arm, his phone rings again. This time, however, the ringtone is much calmer. Thomas leaves the call to his colleagues with a clear conscience. Ben is the first to answer the call. The priority shown on the display helps him assess the order in which the tasks need to be completed. By pressing a button, he confirms that he will take care of the matter. First, however, he will finish his current task.
- Verlinkte Artikel:
Alarms or malfunction messages nearly always interrupt tasks that are already in progress in the daily work routine. It is often unclear which has the higher priority: the error message that has just come in or the task that is currently being processed. In addition, the error message often does not provide all the necessary information: What exactly is the problem and what tool do I need for it? Obtaining the required data elsewhere causes time-consuming media disruptions.
The transition between the message on the phone and the required action must be clearly defined by providing all necessary information and possible courses of action straight away. A good user experience in alerting enables employees to set priorities correctly and to act more quickly.
- Untertitel:
Reach a competent service technician at any time
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Increase productivity, automate technician calls, simplify on-call service
- Titel:
Benefits of setting up an internal service hotline with on-call service
- Vorteile:
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Better and more convenient reachability, Text:
- No more stressful phone calls to lists of contacts: Reach competent employees quickly and easily "at the touch of a button" - the qualifications of the required employees on duty can be taken into account by DAKS.
- No more forgetting to switch numbers to active: DAKS automatically switches from daytime service to standby.
- No more gaps in reachability: DAKS enables continuous reachability even during changes of duty or location.
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Higher productivity and profitability, Text:
- The duration of outages due to delays in reaction can be reduced significantly.
- The available personnel resources can be used more efficiently.
- All communication processes are logged by DAKS – this is of great value for the optimization of internal processes and also for legal security.
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This is how the internal service hotline works
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In the event of a malfunction, it is clear what has to be done, Text:
Tina works in the production department of a large dairy. When she observes a defect in the portioning machine while working on the assembly line, she immediately dials the number for the internal service hotline.
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All service technicians are called ..., Text:
The DAKS alarm server forwards the call in parallel to all active service technicians until an employee answers the call. DAKS can interrupt less urgent telephone calls that are already in progress. If for some reason no technicians are available, the broadcast call can also be escalated to supervisors to ensure a speedy response.
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... and the available technician picks up, Text:
Technician Max is the first to answer the broadcast call and receives all the necessary information about the defect and the affected machine via announcement and display message. If he has any further questions, he can use a confirmation button to establish a direct voice connection to Tina. Equipped with all the necessary data and tools, Max can go directly to the affected machine without any unnecessary delays, rectify the fault and get production up and running again in no time.
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On-call service is organized in the twinkling of an eye, Text:
At the end of the last day shift, DAKS automatically switches to standby mode and calls only the number of the service technicians who are on standby for incoming calls. During a change of duty within the on-call time, Jens reports himself "active" via his terminal device when he starts his shift and thus automatically replaces his predecessor Max. Max then receives a call from DAKS with the announcement that his on-call duty has ended.
- Verlinkte Artikel:
In the production environment, reacting too late to malfunctions or failures can result in immense losses and consequential damage. If a production line in the automotive industry comes to a standstill, the cold storage warehouse of a caterer breaks down or the editorial server of the daily newspaper crashes, it should be possible to reach a specialized service technician quickly. But who is familiar with the defective system and is also on duty?
Valuable minutes often pass while calling a number of contacts until someone competent is finally found. The better solution is an internal, 24/7-staffed service number that effectively saves time and effort in these critical situations.
- Untertitel:
Keeping track and staying informed
- Teasertext:
Keeping callers up to date on topics like power supply and weather conditions
- Titel:
Advantages of setting up a citizen hotline with DAKS
- Vorteile:
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More convenience and a better service for citizens, Text:
- By setting up a citizen hotline with DAKS, citizens can get the information they need more quickly and easily in times of crisis.
- Annoyance or uncertainty of citizens due to long waiting times can be avoided.
- The citizen hotline contributes to the accessibility of information - for citizens of all ages.
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Relieving the burden on employees , Text:
- Automated announcements with DAKS relieve employees, especially in times of crisis when there is a high call volume.
- Employees can take more time for individual questions and answer them in a more relaxed manner.
- Even when telephone switchboards are not staffed or only sparsely staffed (e.g. at night), citizens can be provided with comprehensive information.
- Police, fire brigade and ambulance lines are kept clear for emergencies.
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Possible applications in numerous industries, Text:
- All types and hierarchies of citizens' service offices
- Schools, universities, adult education centres and other educational institutions – to answer recurring questions from pupils and parents
- Hospitals, nursing homes and medical centres – to inform patients and relatives about rules of conduct and visiting hours
- Department stores, malls and store chains – to provide customers with information on opening hours, special offers and alternative purchase offers (e.g. online ordering)
- Large companies and corporations – to provide employees with the latest information and regulations
- and many more
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This is how you always provide the latest information for citizens
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A flood of calls leads to overloads and queues, Text:
Major incidents such as catastrophic weather conditions regularly cause chaos in the telephone switchboards of the Neuheim municipal utilities. Countless citizens have questions, such as about power blackouts or the traffic situation, and they quickly cause the telephone lines to overload. As a result, the employees who try to provide all the requested information suffer from being under pressure.
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Automated announcements provide the desired information, Text:
The municipal utilities have therefore implemented a citizen or information hotline with a central telephone number and prepared announcements and profiles using the DAKS alarm server. Callers are now instructed via announcements to select various topics via certain keys in order to independently obtain the desired information.
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The announcements can be updated and adjusted, Text:
The automated announcements function also makes it possible to update information regularly, to provide different announcements for different regions and districts, and to record a suitable announcement ad hoc in the event of a crisis. Be it about electricity, water, gas or the next dates for the disposal of bulky waste: With the familiar phone number, citizens can get information all by themselves without getting stuck in bothersome waiting loops, and they also have a familiar voice to listen to.
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Repeatedly recurring questions can be answered by automated announcements, Text:
In times of crisis, such announcements play an even more important role: When hundreds, sometimes even thousands of calls come in, employees are put under extreme strain. However, many inquiries require the same answers over and over again, leaving little time to clarify individual questions. Announcements with answers to the most common questions filter out many of these routine inquiries. Citizens still get the information they want, and those who have a specific question reach a free employee more quickly.
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For recurring events: Announcement profiles!, Text:
For recurring events, various announcement profiles can be created with DAKS. The profiles can be activated manually via telephone or PC interface or automatically via contacts, time controls or as part of an alerting scenario. Within the same profile, different announcements are played for internal and external callers - employees and citizens thus receive the information that applies to them respectively.
- Verlinkte Artikel:
In times of uncertainty, a citizen hotline can answer a variety of questions and help citizens stay on top of things. Even though many people now obtain information on the internet, the telephone must not be forgotten. After all, it is often the preferred medium for citizens of all ages because of its accessibility and the aspect of personal human contact. What's more, a phone call usually provides an answer more quickly than having to browse through search engines and websites.
The citizen hotline is frequented during many incidents like floods, noticeable large-scale operations, or other events that affect citizens. However, it can be just as effective in "quiet times" to provide answers to frequently asked questions, such as opening hours or appointments for callers.
- Untertitel:
The crisis under control – the interaction of DAKS and Fire Alarm Systems (FAS)
- Teasertext:
Safe processes, effective coordination, less damage thanks to automated emergency processes
- Feature-Clip:
- Titel:
Benefits of connecting DAKS to your Fire Alarm System
- Vorteile:
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Safety for employees and visitors, Text:
- Order instead of panic: In the crisis situation, visitors and employees are supported by both DAKS and the evacuation helpers and panic is avoided as much as possible.
- Simplicity instead of complexity: the targeted announcements provide clarity during evacuation and help people in the building to find the exit route safely.
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Clarity for those responsible, Text:
- The telephone conference supports evacuation assistants during the evacuation and helps them to keep track of the situation.
- The DAKS protocols provide transparency and a perfect basis for optimizing internal processes.
- Cost-free drills provide ideal preparation for emergencies; in the event of an emergency, many things have already been internalized.
- DAKS automates numerous communication processes and ensures security in many other places thanks to its connection to the building's infrastructure.
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This is how you maintain order and clarity in the event of a fire
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When smoke develops, the fire alarm system springs into action, Text:
As smoke forms in a room, the installed smoke detector sends a signal to the fire alarm control panel. The DAKS alarm server is connected to the control panel and takes over numerous communication tasks.
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The time to investigate and detect a false alarm can be used effectively, Text:
Tim, the fire safety officer responsible for this area of the building, and other colleagues are informed about the fire by DAKS and they are connected in an ad hoc telephone conference. This allows them to coordinate in real time: within 1-2 minutes, the person closest to the smoke detector has to run to the corresponding room and report any false alarm so that the alarm process can be stopped. However, when Tim's colleague arrives and sees flames, he confirms to Tim that there is indeed a fire. In the meantime, Tim was able to run directly to the fire alarm control panel and now initiates further firefighting measures by pushing a button.
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The fire alarm system and DAKS launch numerous internal processes, Text:
The fire alarm system immediately alerts the fire department, activates the sirens, closes fire doors, deactivates ventilation and opens the barrier for the fire department.
DAKS receives the signal from the fire alarm system and handles on-site communications. It connects the evacuation helpers in a conference, distributes the necessary information and ensures that they keep track of everything. If a helper is disconnected, DAKS automatically calls them again and adds them back to the conference.
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DAKS supports the segmented evacuation of the building, Text:
By making targeted announcements, DAKS first supports the orderly evacuation of the area directly affected by the fire. The people in the remaining parts of the building are then also guided out of the building in a specific order by means of announcements via the respective escape routes. In doing so, DAKS reaches external visitors via the loudspeakers, and employees additionally via their telephones, and informs them about the fire and the applicable escape route. Employees confirm the announcement on their phones by pressing a button. If they fail to do so, the fire protection assistants receive a message and can specifically check on the person concerned.
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Because good plans are not enough: keep practicing, Text:
A short time later, everyone has arrived at the assembly point and the fire department can do its work unhindered. Regular practice with DAKS has paid off, because the better the employees know the emergency plan, the easier it is to keep calm in an actual emergency.
Practicing plays a significant role and is usually underestimated. With DAKS on premise, you can practice as often as you like without additional costs.
Not only in case of actual incidents, but also in case of drills, DAKS provides a detailed protocol that helps the responsible persons to optimize these important processes.
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Crisis situations can easily lead to stress and uncertainty. If emergency procedures are not practiced regularly and thus are not anchored in the minds of the employees, panic will quickly break out in an emergency. Then collisions occur on the stairs, visitors lose their orientation, fire protection assistants lack the opportunity to work together constructively, and the arrival of the fire department is not adequately prepared. And if, in the end, it was only a false alarm, then not only was the chaos in vain, but the fire run and the disruption of ongoing operations also resulted in high costs.
Intelligent communication is the key to the effective coordination of many important tasks that are at hand simultaneously in the event of a fire. These tasks must be completed reliably and without errors within a very short time. A well-wrought, ideally automated and frequently practiced alarm and evacuation procedure is required.
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Alerting of emergency responders, staff and the public
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Automatically coordinate alerting processes in a breakdown
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Advantages of automated alarming in chemical plants
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Increased security for those affected, Text:
- The automated alerting of the emergency responders creates more time for informing the affected population groups.
- A previously created and calmly recorded announcement text can also convey more security and avoid panic.
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Clarity and relief for employees, Text:
- The user-friendliness of DAKS enables employees in security and control centers to act nd react intuitively in difficult situations.
- With DAKS, preparation and regular training can be carried out efficiently and both communication and alarm processes can be automated.
- In delicate situations, stress-induced mistakes can be avoided more easily.
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Increased security for those responsible, Text:
- When critical communications processes are organized and defined in advance with DAKS, and when workflows are technically consolidated and automated, you are empowered to respond and convene, rectify and alert quicker.
- The responsible responders are at the scene sooner.
- The entire process can be logged with DAKS, which provides an important basis for legal certainty.
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This is how all those affected are alerted and informed reliably
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There is a malfunction at the chemical factory, Text:
If a malfunction is detected by a sensor or discovered by an employee, the safety control center is notified immediately. The control center must then assess the situation and initiate a series of measures almost simultaneously.
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Complete many tasks simply and effectively at the touch of a button, Text:
The emergency personnel required for the case (fire and rescue service and possibly other experts like responsible decision-makers, crisis committees and municipal officials) must be informed and alerted. In the DAKS alarm server, different groups of experts can be predefined for this purpose, who can then be called upon to eliminate certain faults and hazards. Thus, a single button can automatically place a number of calls, send messages and trigger loudspeaker announcements.
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The crisis committee is automatically contacted via individually preferred media, Text:
Depending on the extent of the incident, a crisis committee must be convened. DAKS automates communication tasks and informs the applicable members via multiple communication channels such as phone calls, emails or text messages, or it interconnects all parties in a conference call.
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The warning reliably reaches everyone concerned, Text:
DAKS also offers the possibility to compile groups of people or buildings that may be affected in the event of an alarm. These prepared groups can then be effectively informed of the incident, the danger and the necessary safety measures via announcements or other communication channels.
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The control center is supported in making decisions, Text:
Depending on the wind direction, it must be determined which neighborhoods are affected by the impact of the incident. In these areas, a proactive warning must be given to the population; especially schools, kindergartens and other public buildings must be made aware of the hazards as quickly as possible. The visualization of processes and a graphical representation of the scenario support the control center in acting intuitively and effectively in an emergency. The responsible employee in the safety control center specifies the wind direction and then receives suggestions as to which groups to call.
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In large industrial plants, such as chemical factories, malfunctions cannot be precluded with absolute certainty despite the best safety precautions. Emergencies such as the leakage of toxic gases or the emission of heavy smoke in the event of a fire can also pose a threat to surrounding neighborhoods.
In case of an emergency, therefore, employees in emergency management have to cope with numerous tasks within a very short time and under immense pressure: On the one hand, the responsible emergency personnel has to be informed, malfunctions must be fixed and dangers have to be averted. On the other hand, it is also necessary to assess the situation with regard to potential danger for the population and the environment, to define an appropriate reporting category and, if necessary, to actively warn the population.
An automated distribution of information and alarms can avoid stress-related errors and both simplify and accelerate the entire process. After all, responsibility also means being well-prepared!
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Making time for what is most important
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How the connection to nurse call systems makes the nursing profession more attractive again
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Benefits of distributing nurse calls automatically
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Relieving the strain on employees, Text:
- Fewer and more relevant alarms for each nurse reduce the overall exposure to alarm signals.
- Answering calls over the phone helps reduce walking distances and interruptions.
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Satisfying the patients, Text:
- The nursing staff can devote more time and attention to the individual patient.
- Patients don't have to wait long for a reaction and feel better looked after.
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Increasing efficiency and safety for those in charge, Text:
- By relieving the workload, stress notices and staff absences due to illness can be reduced.
- The overall nursing quality increases.
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This is how you relieve the burden on caregivers and create time for personal attention
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A patient activates the call button, Text:
Many reasons can cause a patient to make a nurse call by using the call button. Not all of them require immediate action by the nurse. The call button is not only used for urgent requests, but also when a patient simply wishes to obtain information or to have a window opened.
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The DAKS alarm server directs the nurse call to the assigned nurse, Text:
Nurse Anna only receives nursing calls from patients who are personally assigned to her on her mobile terminal. On the display, she can see from which patient the call originated. If Nurse Anna is busy with an emergency, she can reject the incoming nurse call and forward it to other nurses. When she accepts the call, the nurse call alarm stops for all other nurses. A green flashing corridor signal lamp indicates that a nurse is taking care of the nurse call.
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Talking to the patient by telephone clarifies their needs, Text:
Without having to leave her current work place, Nurse Anna can establish a voice connection to the patient at the touch of a button. The dialogue with the patient helps her to evaluate the priority of the call and to decide whether an immediate interruption of her workflow is necessary. This allows Nurse Anna to save many trips and better organize her work. If the patient just wanted information and had his request answered by telephone, Nurse Anna can cancel the nurse call alarm right from her telephone device.
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Nursing duties can be organized effectively, Text:
If the patient's request does not require an immediate reaction, but cannot be clarified via telephone either, Nurse Anna can "memorize" the nurse call on her device. The signal light continues to show a green flashing light indicating that a nurse has accepted the call. Nurse Anna can now complete her current task and subsequently look after her "memorized" nurse call. Should a preset time span be exceeded before her arrival at the "memorized" resident, the alarm will be restarted.
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The entire alarm process is documented, Text:
DAKS provides a detailed logging of all broadcast calls triggered by the call system. The logging supports the documentation of nurse call processing and nursing activities and can be used as an effective and audit-proof basis for the evaluation and optimization of processes and nursing quality.
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Good care takes time – above all time for personal attention. The ultimate objective for any clinic is to promote the health and well-being of its patients. Nursing homes also aim to care for residents not only by maintaining their health, but above all by enabling them to live in dignity and encouraging company. However, the nursing service in particular is facing growing challenges: At care units used to fullest capacity, the everyday work life of most nursing staff is often characterized by highly demanding and time-consuming working conditions. Many activities have to be coordinated and handled with a great deal of documentation effort. In addition, nursing staff have to accept frequent interruptions in their workflow and at the same time meet the growing demands of patients and their relatives.
The constant tension resulting from this not only makes nursing work appear less attractive, it is also at the expense of one of the central aspects of nursing: human attention. But this is exactly what caregivers consider as the original motivation for their work: they understand their profession as a highly meaningful, helping activity that focuses on people.
As a result, the goal is to relieve the workload of nursing staff, to improve communication between them and their patients, to simplify work processes and to create more time for caring.
