Always Safe in the Elevator with DAKS and the Self-Checking Elevator Emergency Call

Mr. Schmidt is in the elevator on his way to the 4th floor when the elevator suddenly jerks and comes to a standstill. He has not yet reached the desired floor and even when he presses the various buttons for the different stories, nothing happens. Feeling disconcerted, he presses the button with the yellow bell.

Numerous processes are set in motion via the DAKS alarm server when the elevator emergency call button is pressed. A direct voice connection is established between Mr. Schmidt and the company's internal emergency call center, which is manned around the clock. Mr. Schmidt is immediately much more reassured when a friendly voice answers and assures him that help is on the way.

In addition, other responsible persons are contacted by telephone and informed via a short announcement that there is a person trapped in elevator 3. If someone does not pick up the phone, DAKS considers deputy regulations and escalates the call to further contact persons in question.

If desired, all responsible parties can be connected in a conference with the emergency call center and Mr. Schmidt. This helps the participants to discuss what measures need to be taken:

• The in-house elevator attendant will take care of freeing Mr. Schmidt.
• The external elevator technician sets out to repair the faulty elevator.
• The first responders get ready to attend to Mr. Schmidt after his rescue from the elevator car.
• The receptionist makes sure that the elevator is not being used by other people. Until the elevator is back in full swing, the receptionist places an "Out of Order" sign on the elevator.

After several minutes, Mr. Schmidt is back on solid ground. The in-house elevator attendant was able to move the elevator from the operating portal to the next level and then open the doors manually. As soon as the elevator technician arrives, he can take a closer look at the shut-down elevator and ensure that it will soon be functioning again smoothly. Fortunately, Mr. Schmidt only had a mild shock and he is quickly up and about again thanks to the first responders.

Unfortunately, it is impossible to rule out the eventuality of getting stuck in an elevator. However, to ensure that the emergency plan can run smoothly, the functionality of the elevator emergency call must be checked regularly. DAKS can do this on a daily basis for both analog and digital intercom terminals. In the event of a negative test result, DAKS automatically calls a service technician who can then carry out repairs.

• No emergency call goes unanswered: thanks to automation and escalation rules with DAKS, all the necessary helpers are reached.
• Because DAKS contacts all those involved automatically and reliably, help is provided as quickly as possible.
• All tasks that arise are included automatically – this means that not only external companies, but also everyone in the building knows about the stuck elevator and can contribute to the successful rescue.

• Depending on the emergency plan, DAKS can be used to individually define who needs to be part of the broadcast call.
• DAKS independently performs regular tests - of both analog and digital intercom terminals.
• Thanks to the self-check of the system, no additional staff is needed and errors are reduced.
• All broadcast calls and tests are logged by DAKS.