Even despite the best precautions, an employee may have an accident at work. A major workplace accident may even affect several employees. In-house first responders and safety officers should be involved in the emergency process and be informed when an employee has dialed the emergency number. Every employee should be familiar with the rescue plans and know who should be informed and in what order. In addition, someone should be able to assess spontaneously whether other areas are at risk and how the affected colleagues can be warned.
Organizational deficiencies in the company's emergency plan must not lead to risky delays. But how do you ensure that nothing is forgotten in the stress of an emergency?
After an accident, the emergency number is called intuitively
Lars, an employee who has just witnessed an accident at his company, dials the emergency number 911. The DAKS alarm server connects him to the central emergency call center and it also calls the company's internal responsible personnel (first responders, building security, company management) and connects them in a conference call.
The company's first aiders can act immediately
The phone number of Lars, who initiated the emergency call, is transmitted to the colleagues in the conference call – this way, in-house first responders can immediately go to the scene of the accident. If employees in other areas of the company are at risk, they can be alerted quickly and effectively at the push of a button via prepared communication processes.
The emergency call center receives all necessary information
The emergency call center initially receives the highest priority and can take Lars' message and discuss the incident with him without an introductory announcement and with the immediate right to speak. Lars' work colleagues in the conference call can only listen to the conversation at first.
The people in charge at the company are well-informed and able to act
After the emergency call center hangs up, the right to speak is transferred to the colleagues and they can coordinate internal measures with Lars as well as with each other.
More safety for employees
- DAKS makes it easier for employees to react correctly: it informs all responsible persons and gets help to the casualties more quickly.
- With regular drills, employees are prepared and feel that they are in good hands.
- If DAKS is also used for other functions in the company, other broadcast processes may be interrupted or "frozen" in favor of the prioritized emergency call scenario.
More efficiency and convenience for those responsible
- Automation of communication processes helps ensure that operational emergency plans are adhered to safely and effectively.
- Dialing an emergency number is sufficient to inform all helpers and responsible parties and to initiate all further auxiliary processes.
- DAKS takes into account not only the contact details of the various contact persons, but also priority and deputy hierarchies, as well as the preferred method of communication, e.g. call, e-mail or text message.
- DAKS creates a detailed log of every process. This allows you to optimize your processes sustainably.
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