Mitel receives award for CEM solution – and OScAR is part of it

tetronik partner Mitel is praised for its Critical Event Management (CEM) solutions. In February 2025, Frost & Sullivan, a leading US-based market research and growth consulting firm, stated that Mitel CEM promotes resilience and continuity and outperforms many competitors with a comprehensive suite of features normally found in separate products. With OpenScape Alarm Response (OScAR; a DAKS product), tetronik GmbH supplies a sub-component for the efficient management of alarm notifications, messaging, escalations and responses. (tetronik presented the integration Mitel – Everbridge – OScAR/DAKS in June 2024.)

The Mitel CEM helps identify potential threats before they escalate, providing early warnings and ready-to-implement action plans. The fully integrated communication structure provides information and real-time coordination for all parties involved, improving incident response and resolution. OpenScape Alarm Response, produced by tetronik GmbH for Mitel, supports the overall concept with efficient management of alarm notifications, messaging, escalations and responses.

Mitel's solution combines the benefits of on-premise and rapidly evolving cloud technology and can be integrated into existing communication systems such as telephone systems and email servers. High flexibility and interoperability as well as regulatory compliance qualify the CEM for a wide range of sectors such as healthcare, transportation, public services and governments.

Each year, Frost & Sullivan awards companies that develop breakthrough technologies in their respective industries, enable new developments and also have the potential for high market acceptance. For the European Enabling Technology Leadership Award in the field of critical event management as part of the communications industry, industry analysts compare market participants and measure their performance through surveys, analysis and further research to identify the best solutions in the industry.

tetronik GmbH is pleased to have contributed to the overall success with its sub-component for alarm management.