Convert e-mails to calls with the DAKS 'Mail-to-Phone' module
Example
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The filling plant sends an email In a filling plant, the volume has fallen below a certain level. The system automatically sends an email with the exact fault data to the Mail-to-Phone server. |
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DAKS calls the responsible service technicians DAKS calls – via a single call or group call – the responsible service technician or technicians. A special ringing tone can be set in the Mail-to-Phone server so that the called parties can immediately recognize that this is a fault message and not a normal call. |
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The service technician hears an announcement A service technician takes the call and hears an announcement:"You have received a message" and "With the star or pound key, you can browse forward or backward within the message". |
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The text appears on the display Now the recipient can read the complete message on the display of any text-capable terminal device. |
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The user can accept the order at the touch of a button If a confirmation is requested, an additional announcement is played: "Please confirm the message positively with 1 or negatively with 0." The feedback about accepted or unaccepted calls as well as positive or negative confirmations is sent directly back to the initiator of the email. |
This makes the DAKS 'Mail-to-Phone' module a further building block for optimum mobile accessibility and reliable alerting.
Convert emails to calls with DAKS-IoT
Customers who already have an IoT environment with Node-RED in use can also implement the conversion very easily with the DAKS IoT nodes:
Example
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Node-RED is connected to the e-mail system Node-RED logs on as a user to an inbox (this can be an internal e-mail server or an external hosted service). |
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A device sends an e-mail If, for example, the refrigerator temperature exceeds or falls below a defined temperature range, an e-mail is sent. |
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DAKS-IoT recognizes an alarm e-mail Node-RED first evaluates whether the subject field of the e-mail contains the word "Alarm". Only then are the emails processed further. |
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DAKS-IoT processes the e-mail content The content of the email is then split up and the body is filtered. Only the relevant part of the body is copied into the message and transferred to the ESPA-X interface. |
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DAKS calls the responsible service technicians DAKS calls the responsible technical team. The message is displayed on a text-enabled device and can also be played as an announcement via text-to-voice. |
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They can accept the task at the touch of a button If an acknowledgement is requested, an additional announcement is played: "Confirm the message positively with 1 or negatively with 0." The feedback about accepted or not accepted as well as positive or negative acknowledgements is sent directly back to the initiator of the e-mail. |
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DAKS-IoT also controls third-party systems DAKS-IoT can also use the information from the email to control third-party systems. For example, DAKS-IoT can report system statuses to the dashboard of the building management system via ModbusTCP. |
Use these three functions for an even smoother alerting process
Alarm tone for more attention
Very important messages also need very special attention! If the email is marked with "Importance high", the broadcast call started by DAKS can ring on all appropriate end devices in a conspicuous alarm tone. This makes it immediately clear to the recipient that they must deal with this message without delay.
Read aloud with 'Text-to-Voice'
With the additional DAKS module 'Text-to-Voice', participants can even have the email text read aloud to them.
Skipping unnecessary text passages in long email texts
Some systems issue emails with very long texts, containing texts / data that are not necessary for a quick response to the error and are more likely to annoy when receiving the message. Use the 'Parse' function, to set trigger words in the broadcast call, so that texts will only be transmitted from certain passages.
