The basis of every hotel business is the well-being of its guests. In line with the customers' high expectations regarding service quality, a wide range of guests' requests and needs are fulfilled. But behind a smoothly functioning hotel service lie complex processes that the guests should not be aware of.
Reception staff not only look after arriving and departing guests – they also receive a wide range of service requests: a minibar needs refilling, an extra bed is required or a car needs to be brought out of the parking garage for a guest. Each order must be routed to the right place quickly and reliably and needs to be fulfilled in a timely manner.
When a travel group arrives, Lotta needs help
Lotta works at the reception of the hotel "The Golden Crow". She is alone at the front desk when a large group of travelers enters the hotel. Their smooth and pleasant arrival must now be taken care of.
At the touch of a button, she triggers the necessary workflows
The hotel works with the DAKS alarm server, in which the various service organizations such as room service, housekeeping, stewarding, baggage service and technical service are stored as corresponding groups. Using simple speed-dial combinations, Lotta can not only target a specific group, but also request the required number of colleagues.
DAKS reliably contacts the relevant colleagues
First, Lotta dials the speed dial number for the reception desk, which automatically contacts those colleagues who can assist her in checking in the travel group. Then she enters the required number of colleagues and finally records a short announcement to inform the employees about the task. DAKS automatically distributes the task, along with the announcement, to the group members on duty. This way, Lotta doesn't have to call every single colleague and check their availability, but can take care of the arriving guests.
The status of individual tasks is traceable
A little later, Lotta notices that the floor in the entrance area has become dirty due to the prevailing rainy weather. She immediately dials the appropriate speed dial number for the group of cleaners and, once again, DAKS reliably forwards the service order to those responsible.
Lotta receives feedback via her phone at the reception desk when the order has been accepted and then another confirmation when the task has been completed.
Other tasks are also organized in the blink of an eye
In the same way, at the touch of a button, she can send Food & Beverages (F&B) staff to a specific guest with a special beverage request, assign service technicians to make repairs, or have guest vehicles retrieved from the parking garage.
In conference hotels, DAKS can dial predefined groups of guests in the same manner, e.g. to inform conference participants individually and automatically about a rescheduled meeting. There is no need for time-consuming telephone calls to many individual participants.
Clear processes for employees and more time for guests
- DAKS facilitates and accelerates the daily service routine and ensures a smooth process at the reception desk, even when the workload is heavy.
- The coordination of orders and the cooperation between the departments of the company are optimized.
- The completion of a job is made traceable by the fact that it can be confirmed easily. If this confirmation is not given, the responsible manager can be informed automatically within a predefined time.
More security for those responsible
- The logging of all processes by DAKS, from order placement to completion, enables an efficient evaluation of service quality.
- DAKS saves ongoing operating costs by automating a wide range of different day-to-day hotel communication tasks.
- The reliable processing of customer requests increases the service quality of the company.
Evacuate Hotel Guests Orderly and Effectively
Reduce Outages with an Internal Service Hotline
