In the production environment, reacting too late to malfunctions or failures can result in immense losses and consequential damage. If a production line in the automotive industry comes to a standstill, the cold storage warehouse of a caterer breaks down or the editorial server of the daily newspaper crashes, it should be possible to reach a specialized service technician quickly. But who is familiar with the defective system and is also on duty?
Valuable minutes often pass while calling a number of contacts until someone competent is finally found. The better solution is an internal, 24/7-staffed service number that effectively saves time and effort in these critical situations.
In the event of a malfunction, it is clear what has to be done
Tina works in the production department of a large dairy. When she observes a defect in the portioning machine while working on the assembly line, she immediately dials the number for the internal service hotline.
All service technicians are called ...
The DAKS alarm server forwards the call in parallel to all active service technicians until an employee answers the call. DAKS can interrupt less urgent telephone calls that are already in progress. If for some reason no technicians are available, the broadcast call can also be escalated to supervisors to ensure a speedy response.
... and the available technician picks up
Technician Max is the first to answer the broadcast call and receives all the necessary information about the defect and the affected machine via announcement and display message. If he has any further questions, he can use a confirmation button to establish a direct voice connection to Tina. Equipped with all the necessary data and tools, Max can go directly to the affected machine without any unnecessary delays, rectify the fault and get production up and running again in no time.
On-call service is organized in the twinkling of an eye
At the end of the last day shift, DAKS automatically switches to standby mode and calls only the number of the service technicians who are on standby for incoming calls. During a change of duty within the on-call time, Jens reports himself "active" via his terminal device when he starts his shift and thus automatically replaces his predecessor Max. Max then receives a call from DAKS with the announcement that his on-call duty has ended.
Better and more convenient reachability
- No more stressful phone calls to lists of contacts: Reach competent employees quickly and easily "at the touch of a button" - the qualifications of the required employees on duty can be taken into account by DAKS.
- No more forgetting to switch numbers to active: DAKS automatically switches from daytime service to standby.
- No more gaps in reachability: DAKS enables continuous reachability even during changes of duty or location.
Higher productivity and profitability
- The duration of outages due to delays in reaction can be reduced significantly.
- The available personnel resources can be used more efficiently.
- All communication processes are logged by DAKS – this is of great value for the optimization of internal processes and also for legal security.
Prioritizing Alarms Correctly and Processing them Effectively
Always Provide Up-to-Date Information with Citizen Helpline
Alone, but Not Abandoned: Protecting Lone Workers in Accordance with DGUV (German Social Accident Insurance)
