In many cities, the city cleaning services take on several areas of responsibility at once and, in addition to maintaining the cleanliness and safety of the streets, they are also responsible for waste collection and winter road maintenance.
Behind tasks such as cleaning streets and public spaces after events, emptying garbage containers on time, or clearing traffic routes and runways at airports of snow and ice, there is an enormous amount of organizational effort.
When operations managers have to quickly put together a task force at night during a sudden start of winter so that rush-hour traffic can flow the next morning, this frequently means hours of calling contacts: Many employees can be contacted at different numbers, some are sick or on vacation and have to be replaced by colleagues based in other areas of the city. In the best case scenario, all of this should also take into account the travel distances to the site.
Automating these organizational communication tasks and digitizing phone lists and duty rosters saves operations managers vast amounts of time and helps them maintain an overview.
At the sudden onset of winter, the roads must be cleared as soon as possible
When heavy snow falls during the night, Operations Manager John has to act quickly: He has to determine which parts of the city need to be cleared first, get the vehicles ready to go, mobilize the colleagues on duty and clarify who is responsible for which district. Employees who are on skiing vacation should not be disturbed from their sleep.
All those responsible are alerted reliably
Operations manager John can now trigger all the necessary calls and preparations for winter road maintenance at the touch of a button, no matter where he is and without having to work through long telephone lists.
Using the contact data stored in the system, the alarm server DAKS effectively and reliably notifies all employees who are needed for the operation and assembles them into a snow clearance team. Other important information, such as the district for which the respective employee is responsible or the evacuation vehicle he or she is to use, is also provided.
DAKS arranges for sufficient manpower
DAKS calls employees until it has reached the required number of participants and informs them of the planned operation via announcement, text message or smartphone app. Several phone numbers of one person are called in a predefined sequence. Colleagues who are logged out of the system due to illness or vacation are not contacted. This entire procedure can be monitored on the PC screen of the operations manager, including every confirmation received from the alerted employees (e.g. "I am available" or "I am not available").
The employee roster always remains up to date
DAKS can operate from a central location while being supplied decentrally with locally updated employee data from various locations. In the event of phone number changes, logins or logouts, it receives automatic updates via a secure connection.
DAKS makes managing and coordinating workgroups particularly easy: employees can update their on-call status themselves and log on or off from virtually any location via telephone or web interface. Preset rules can ensure, for example, that a minimum number of employees always remain available. This means that the on-call information stored in DAKS is always up to date and easy for John to administer.
The roads can be cleared of snow faster
John is relieved: thanks to DAKS, the operations manager was able to set the entire coordination process in motion at the simple push of a button. Within a few minutes, all teams will be ready. He can use the time gained for further preparations so that the employees can immediately start clearing their districts from snow when they arrive at the headquarters.
Increased convenience for employees
- The automated coordination of shifts with DAKS saves a substantial amount of time and enables a smooth handover during shift changes.
- The drastic simplification of mass communication tasks optimizes and accelerates the operational routine.
- With DAKS, employee data can be updated and maintained more easily and efficiently, even in large quantities.
More efficiency and security for those responsible
- City cleaning services are assisted in the coordination of task forces.
- Operations managers can react to conditions more quickly and flexibly.
- The excellent integrability of DAKS into already existing infrastructures makes DAKS profitable from the first day of operation.
- Detailed logging supports the optimization of internal processes.
- Not only time and money are saved, but also the quality of service is increased - citizens and drivers will appreciate it!
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