- Untertitel:
Route data from IoT to the right people, easily and reliably
- Teasertext:
Effective and secure handover of IoT data to humans: Connect communication processes with Node-RED
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Advantages of designing workflows with DAKS-IoT
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More security and efficiency for those responsible, Text:
- Secured accessibility: DAKS makes sure that no alarm goes unanswered. Messages from sensors reliably reach a responsible person.
- Reduced waste of goods: Timely action on alarms can save food.
- Investment protection: Once DAKS is connected, existing systems and workflows can be easily connected via Node-RED.
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More convenience in the inclusion of new developments, Text:
- Companies do not have to wait for an update for DAKS, but can connect new IoT components directly to DAKS workflows via the flexible IoT platform Node-RED.
- IoT developers can connect existing sensors, machines and other electronics to DAKS via Node-RED, creating precise automated communication workflows.
- Titel:
This is how DAKS-IoT bridges the last mile in valuable communication processes
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At RelishFresh, IoT is omnipresent, Text:
The food company RelishFresh works smart: all refrigerators and stock inventories are monitored via sensors. For example, if the temperature in one of the refrigerators cooling perishable food exceeds or falls below a certain value, an alarm is automatically triggered and the responsible employees are contacted via text message.
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But what if none of the responsible employees can be reached?, Text:
From time to time, however, it happens that employees are already busy with other important tasks and do not notice the incoming message in time. Just recently, when none of the employees could be on site in time, a defective refrigerator was noticed too late and some food had to be disposed of. To avoid this in the future, RelishFresh wants to adapt its IoT workflow so that important alerts no longer go unnoticed.
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DAKS provides for secure accessibility, Text:
With the DAKS alarm server, important alarms triggered by sensors can now be sent directly to the responsible people via a phone call. DAKS calls employees until someone confirms to take care of the error message. If no such confirmation is made, the alarm is escalated to the store manager and ongoing phone calls are interrupted for the important alarm. The person in charge is informed in any case – even if they are in a meeting or have set their phone to "do not disturb".
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With the DAKS alarm server, important alarms triggered by sensors can now be sent directly to the responsible people via a phone call. DAKS calls employees until someone confirms to take care of the error message. If no such confirmation is made, the alarm is escalated to the store manager and ongoing phone calls are interrupted for the important alarm. The person in charge is informed in any case – even if they are in a meeting or have set their phone to "do not disturb"., Text:
ICT supervisor Derek is responsible for implementing this solution at RelishFresh. Thanks to the DAKS-IoT extension, he can use the graphical IoT interface Node-RED for the implementation. He has downloaded the appropriate DAKS nodes from the Node-RED repository and can now easily link them to the sensor nodes via drag & drop to create a continuous workflow.
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The food company wants to optimize its processes even further with IoT, Text:
Thanks to DAKS-IoT, Derek is flexible and can also optimize other processes for the company by also automating the communication component. With new developments, such as the acquisition of new smart sensors, he can also immediately connect actions from the new sensors to his DAKS communication workflows without having to develop special interfaces first.
- Verlinkte Artikel:
In the world of IoT (Internet of Things), machines, sensors and other devices can be networked virtually and physically. The resulting "digital nervous system" can help to make processes more tangible and automated, to optimize costs and to increase customer satisfaction. For companies, IoT represents an enormous technological advantage with almost infinite possibilities.
Due to process automation and increasingly smart and networked machines, the flood of big data is becoming ever greater and must now be brought to the decision-maker in a meaningful way. Every step into the networked world of nodes may still lead into nowhere when an important message does not reach the responsible person in time. The DAKS alarm server makes it possible to take the progress made by IoT into communication.
- Untertitel:
Route IoT data to the right people, easily and reliably
- Teasertext:
Effective and aecure handover of IoT data to humans: Connect and control communication processes with Node-RED
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- Titel:
Advantages of designing workflows with DAKS-IoT
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More security for patients and for those responsible, Text:
- DAKS ensures reliable accessibility: alarms and messages from sensors are reliably forwarded to a responsible person.
- Thanks to shorter response times and timely action in the event of alarms, residents or patients receive help more quickly.
- Your investments are protected: Once DAKS is connected, existing systems and workflows can be easily connected via Node-RED.
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More convenience in the integration of new systems, Text:
- Nursing homes and hospitals can connect new IoT components directly to DAKS workflows via the flexible IoT platform Node-RED.
- IoT developers can connect existing sensors, devices and other electronics to DAKS via Node-RED, creating precise automated communication workflows.
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This is how you optimize your nursing-specific workflows with DAKS-IoT
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The nursing home "Morning Sun" is already working with IoT, Text:
In the nursing home "Morning Sun" many sensors have already been installed that sense, for example, when someone has fallen or a resident with dementia is about to run away. If a sensor mat registers that a resident has fallen out of bed, an alarm is automatically triggered via the coupled nurse call system and a signal light is illuminated in the corridor. Sometimes, however, the caregiver is already attending to someone else and doesn't notice the lit lamp until much later. The nursing home now wants to adapt its IoT workflow so that important alarms can be responded to more quickly.
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DAKS always ensures that someone is reached, Text:
The DAKS alarm server forwards the alarm triggered by the fall mat's sensors directly to the responsible caregivers by phone call. It calls the relevant persons in parallel until someone confirms to take care of the alarm by pressing a button. If this confirmation is not received, DAKS forwards the alarm to the care manager. Telephone calls already in progress can be interrupted for this purpose, and even if their phone is in "do not disturb" mode, the alarm call is put through.
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Marcel easily adapts the workflow via Node-RED, Text:
Marcel, the nursing home's ICT supervisor, implements this change in the workflow. Thanks to the DAKS-IoT extension, he can use the graphical IoT interface Node-RED for the implementation. To do this, he downloads the appropriate DAKS nodes from the Node-RED repository and now links them to the sensor nodes via drag & drop to create a continuous workflow.
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The nursing home continuously optimizes its processes with IoT, Text:
Marcel can use DAKS-IoT to adapt and improve further processes for the nursing home by also automating the communication component. With new developments, such as the acquisition of new "wearables", he can immediately connect actions from the new devices to the existing DAKS communication workflows without having to develop special interfaces first.
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The Internet of Things (IoT) makes it possible to link "things" such as devices and sensors via the internet. The number of networked devices is growing steadily, and this process-optimizing technology is also increasingly being used in hospitals and care facilities. The aim in the healthcare sector is to clarify and automate processes, optimize costs and improve the quality of care.
The world of IoT promises nearly limitless possibilities. But especially when human lives are at stake, the technology used must not only be practical and smart, but most importantly it must be safe. The collected data from various devices must be brought to the decision-maker in a meaningful way so that responsible and timely action can be taken. After all, no matter how clever a step is taken in the networked world of "nodes", it will ultimately be in vain if an important message does not reach the person responsible soon enough. With the DAKS alarm server, the head start provided by IoT is carried over into communication.
- Untertitel:
More security for your guests
- Teasertext:
More security for guests: Automated alarming and effective evacuation support
- Titel:
Advantages of secondary alerting and segmented evacuation
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Safety for the guests, Text:
- Guests are brought to safety quickly, effectively and reliably.
- Escalations and panic are avoided as far as possible.
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Clarity for the employees, Text:
- Employees can practice and are well prepared for an emergency.
- The employees radiate safety towards guests and can act quickly and confidently.
- Complex evacuation processes are simplified and accelerated.
- The risk of stress-related errors is reduced.
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Protection for those responsible, Text:
- In the event of an alarm, DAKS handles many urgent tasks simultaneously and reliably. The option of alarm confirmation and the automated telephone conference calls provide a constant overview of the entire process, which is also fully logged.
- Some dangerous situations do not even arise with DAKS: it reports when particularly important access points (e.g. personnel doors) are open and allow unauthorized access, or it automatically forwards alarms to the technical service in the event of faults in the building services and fire alarm system.
- DAKS integrates the existing IT and telecommunications infrastructure and reliably handles various communication tasks: both in everyday hotel life and in emergency situations.
- The security and reputation of the hotel is enhanced by efficient processes.
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This is how you bring your guests to safety in a calm and orderly fashion
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In the hotel "Time-out" there is a fire, Text:
Mr. Snovsky is relaxing in his hotel room at the "Time-out" hotel. When he hears a siren in the corridor, he is unsure what he should do. Before he can even call the front desk to find out, his room phone rings and plays an announcement: "Attention, fire alarm," a calm voice informs him. "Please exit the building by the following route: ..."The announcement helps Mr. Snovsky to follow the escape plan well as he immediately makes his way outside.
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Thanks to the secondary alerting no one is forgotten, Text:
In addition to the sirens in the corridor, this "secondary alerting" ensures that absolutely every person in the rooms is reached and secured. The DAKS alarm server reliably calls all room telephones and, based on any unanswered warning calls, the security staff can see where action is still required and in which rooms people still need to be brought to safety.
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DAKS is the reliable helper in the background, Text:
In his function as a rescue worker, the hotel employee Alexander is connected to other rescue workers and to the responsible manager in a telephone conference so that information about the evacuation progress can be continuously exchanged and updated. Because Alexander is on the move all the time, his connection briefly breaks off while he is in the basement. DAKS always re-establishes the conference call independently – as a result, Alexander is automatically back on the call within a short period of time and he can devote his full attention to rescuing the guests.
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The building is cleared in separate parts, Text:
The segmentation of the alarm and the evacuation enables Alexander and his colleagues to react to different hazards and dangerous locations as well as to avoid possible congestions or panic during the evacuation of the building. DAKS receives the appropriate signal directly from the fire alarm system and then supports the orderly evacuation of the area directly affected by the fire by making targeted announcements. In this way, guests receive important information about the escape route and instructions on how to behave via integrated loudspeakers. Guests in the remaining endangered sections of the building are guided out of the building in the same way with announcements in a specific order via the respective escape routes.
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Regular drills are perfectly supported by DAKS, Text:
Finally, all the guests are safe: Mr. Snovsky is already actively participating in the nervous murmur that has spread among the evacuated guests.
Alexander, too, has now left the building and is relieved that everything went well in this emergency. Thanks to regular drills of such scenarios with DAKS, the staff was well-prepared. Exercises were logged in detail by DAKS, which helped in evaluating and optimizing procedures.
- Verlinkte Artikel:
In the event of fires or other threats, hotel guests and employees must be brought to safety both quickly and reliably, and in a calm and disciplined manner. But crisis situations in particular can easily trigger stress and uncertainty and disrupt the smooth flow of some very complex emergency procedures – especially if routines gained through regular drills are lacking.
Automated communication processes help employees and managers to confidently carry out all necessary safety measures in an emergency.
- Untertitel:
Route service orders from hotel logistics systems to mobile service personnel
- Teasertext:
Route service orders to your staff in a targeted manner and receive feedback on the process status
- Titel:
Benefits of distributing tasks with DAKS
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Clear processes for employees and more time for guests, Text:
- DAKS facilitates and accelerates the daily service routine and ensures a smooth process at the reception desk, even when the workload is heavy.
- The coordination of orders and the cooperation between the departments of the company are optimized.
- The completion of a job is made traceable by the fact that it can be confirmed easily. If this confirmation is not given, the responsible manager can be informed automatically within a predefined time.
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More security for those responsible, Text:
- The logging of all processes by DAKS, from order placement to completion, enables an efficient evaluation of service quality.
- DAKS saves ongoing operating costs by automating a wide range of different day-to-day hotel communication tasks.
- The reliable processing of customer requests increases the service quality of the company.
- Titel:
This is how you distribute tasks in hotels systematically
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When a travel group arrives, Lotta needs help, Text:
Lotta works at the reception of the hotel "The Golden Crow". She is alone at the front desk when a large group of travelers enters the hotel. Their smooth and pleasant arrival must now be taken care of.
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At the touch of a button, she triggers the necessary workflows, Text:
The hotel works with the DAKS alarm server, in which the various service organizations such as room service, housekeeping, stewarding, baggage service and technical service are stored as corresponding groups. Using simple speed-dial combinations, Lotta can not only target a specific group, but also request the required number of colleagues.
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DAKS reliably contacts the relevant colleagues, Text:
First, Lotta dials the speed dial number for the reception desk, which automatically contacts those colleagues who can assist her in checking in the travel group. Then she enters the required number of colleagues and finally records a short announcement to inform the employees about the task. DAKS automatically distributes the task, along with the announcement, to the group members on duty. This way, Lotta doesn't have to call every single colleague and check their availability, but can take care of the arriving guests.
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The status of individual tasks is traceable, Text:
A little later, Lotta notices that the floor in the entrance area has become dirty due to the prevailing rainy weather. She immediately dials the appropriate speed dial number for the group of cleaners and, once again, DAKS reliably forwards the service order to those responsible.
Lotta receives feedback via her phone at the reception desk when the order has been accepted and then another confirmation when the task has been completed.
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Other tasks are also organized in the blink of an eye, Text:
In the same way, at the touch of a button, she can send Food & Beverages (F&B) staff to a specific guest with a special beverage request, assign service technicians to make repairs, or have guest vehicles retrieved from the parking garage.
In conference hotels, DAKS can dial predefined groups of guests in the same manner, e.g. to inform conference participants individually and automatically about a rescheduled meeting. There is no need for time-consuming telephone calls to many individual participants.
- Verlinkte Artikel:
The basis of every hotel business is the well-being of its guests. In line with the customers' high expectations regarding service quality, a wide range of guests' requests and needs are fulfilled. But behind a smoothly functioning hotel service lie complex processes that the guests should not be aware of.
Reception staff not only look after arriving and departing guests – they also receive a wide range of service requests: a minibar needs refilling, an extra bed is required or a car needs to be brought out of the parking garage for a guest. Each order must be routed to the right place quickly and reliably and needs to be fulfilled in a timely manner.
- Untertitel:
Summon help quickly and inconspicuously
- Teasertext:
Reduce stress, avert conflicts, protect employees | Unobtrusively raise alarm in Public Service
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Benefits of the inconspicuous alarm triggering with DAKS
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More security for employees, Text:
- The philosophy of mutual support among colleagues and the awareness of being able to avert a conflict in an uncomplicated and discreet manner at a very early stage gives employees security and favors the working atmosphere and work motivation.
- Regular, realistic exercises with DAKS at various levels, all the way to evacuations, help employees to intuitively act in the right manner in difficult situations. Logging is the perfect basis for analyzing and continuously improving processes.
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Simple implementation and many possible applications for those responsible, Text:
- DAKS supports the structural, technical and organizational strategies recommended by the police, the employer's liability insurance association and threat managers in many places: In addition to the described alerting options in the direct work environment, it maps effective alerting procedures for a variety of different threat levels.
- Since the virtual alarm button is an app, no additional cables need to be installed – corresponding construction measures are not required.
- DAKS can already be used in advance to prevent many a dangerous situation from arising in the first place. For example, the alarm server alerts you when personnel doors are open and allow unauthorized persons access to protected employee areas.
- Follow-up work is preparation: Incidents can be followed up comprehensively and processed on the basis of the complete documentation.
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This is how the wilent alarm helps prevent violence in the workplace
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An employee triggers an alarm inconspicuously, Text:
Sabrina works in an office of the public law and has a rather tense conversation with a customer. As soon as the customer's behavior or speech develops in an inappropriate way and Sabrina starts to feel uncomfortable in the customer conversation, she can discreetly inform her colleagues from the surrounding offices. She does so by clicking a virtual alarm button on her desktop or by using a predefined key combination - an action that goes unnoticed by the customer because it appears to be a normal work activity.
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The alarm goes unnoticed by the customer, Text:
This particular inconspicuousness of triggering the alarm allows Sabrina to start the process at a very early stage in her conversation without aggravating the situation with the customer in any way. Due to the silent alarm without sounds or other signals, the started alarm process remains unobtrusive. Only Sabrina is shown a discreet message about the started alarm process on her monitor, which is not understandable for strangers and gives her a sense of calm.
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Colleagues in adjacent offices come to the rescue, Text:
The DAKS alarm server immediately forwards the alarm to the assigned colleagues in the surrounding offices. They receive the emergency call displayed on their desktop or are called on their phones. They can then join in "as if by chance" to provide support, e.g. with a question as a pretext. Experience has shown that in many cases, the mere appearance of a colleague leads to de-escalation and averts danger. The threatening situation can thus be gently resolved and violence avoided, even without requiring the security service to intervene.
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Everyone responsible is informed, Text:
Alongside her colleagues, the security service or the control center can also receive the alarm along with the location information in order to keep an eye on the situation and intervene if necessary. Sabrina feels safe because she knows that she can count on the reliable alerting with DAKS and on her colleagues.
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The alarm process is logged and evaluated, Text:
With DAKS, all alarm processes are logged in detail. This is important for the follow-up of actual incidents. Exercise alarms are also logged – these provide important insights that can be used to optimize alarm processes. The logs can also be supplemented with manual entries (e.g. for false alarms or abnormalities). It is particularly important to regularly practice both alarm triggering and the response of colleagues and the security service. This way, everyone is well prepared to help each other and to act confidently in threatening situations.
- Verlinkte Artikel:
In employment agencies, social offices and courts, employees in workplaces with customer contact are increasingly exposed to aggressive behavior from upset citizens. Particularly during one-on-one interviews or interrogations, verbal conflicts often escalate into assaults involving physical or psychological violence. This can certainly have health consequences for those affected: Stress symptoms, anxiety and loss of motivation cause more frequent days of absence, they impair productivity and worsen the working atmosphere. Damage to property can also generate considerable costs and cause lasting disruption to operational processes.
Managers of public authorities are therefore encouraged to protect their administrative employees through efficient alarm systems, regular employee training and suitable emergency plans. Unfortunately, the installation of alarm buttons is often not only structurally problematic – the untypical hand movement to the alarm button can promote escalations. The lack of feedback to the person seeking help after pressing the button also does not contribute to their sense of security. Truly effective solutions must therefore be both absolutely inconspicuous and structurally feasible in any environment.
- Untertitel:
What has to be done where and how important is it?
- Teasertext:
What alarms and fault messages must be responded to immediately and in what order?
- Titel:
Advantages of user-optimized alerting with DAKS
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Clarity and efficacy for employees, Text:
- All information at a glance: Quickly and intuitively discern what needs to be done, where it needs to be done, and how important it is.
- Simple and secure prioritization of alarm or fault messages and tasks in day-to-day business.
- Avoid queries and the time-consuming gathering of information that is relevant to the task at hand.
- Reduce interruptions and make workflows more effective.
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More security for the company and those responsible, Text:
- Reduce delays and increase productivity.
- Increased employee satisfaction through better workflows.
- Eliminate digitization gaps in communication.
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This is how you succeed in prioritizing and effectively processing alarms
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Thomas is interrupted, Text:
As a service technician, Thomas is responsible for servicing and maintaining special production machines. To help him concentrate on the analysis of a robot arm, Thomas has set his phone to "do not disturb". Nevertheless, his phone suddenly rings and the piercing ringtone signals to him that it is an important alarm.
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Symbols, colors and ringtones indicate urgency, Text:
He picks up his phone and can tell by the symbol and the color that his immediate intervention is needed at a conveyor belt. A short text informs him of the location and type of the high-priority fault. At a glance, and without having to make any further inquiries, Thomas has gathered all the information he needs to act quickly.
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Thomas commits himself to act, Text:
By pressing a button on his phone, Thomas confirms that he will take care of the fault. The positive confirmation allows the DAKS alarm server to end the ongoing alarm broadcast – further technicians are no longer disturbed. Thomas can head straight to the defective conveyor belt and rectify the fault before the standstill of the belt can have a dramatic impact on operations.
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DAKS helps him to complete the task successfully, Text:
DAKS gives Thomas the option to confirm via his phone that the repairs have been carried out successfully. Had he not been able to set this confirmation within a specified time, DAKS would have automatically started a second broadcast call to mobilize another technician or a more experienced supervisor to help Thomas. With a negative confirmation, Thomas would also have been able to request further help before the expiry of this time limit.
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Clarity also prevails for less urgent tasks, Text:
What a day! Shortly after Thomas has been able to return to analyzing the robotic arm, his phone rings again. This time, however, the ringtone is much calmer. Thomas leaves the call to his colleagues with a clear conscience. Ben is the first to answer the call. The priority shown on the display helps him assess the order in which the tasks need to be completed. By pressing a button, he confirms that he will take care of the matter. First, however, he will finish his current task.
- Verlinkte Artikel:
Alarms or malfunction messages nearly always interrupt tasks that are already in progress in the daily work routine. It is often unclear which has the higher priority: the error message that has just come in or the task that is currently being processed. In addition, the error message often does not provide all the necessary information: What exactly is the problem and what tool do I need for it? Obtaining the required data elsewhere causes time-consuming media disruptions.
The transition between the message on the phone and the required action must be clearly defined by providing all necessary information and possible courses of action straight away. A good user experience in alerting enables employees to set priorities correctly and to act more quickly.
- Untertitel:
The crisis under control – the interaction of DAKS and Fire Alarm Systems (FAS)
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Safe processes, effective coordination, less damage thanks to automated emergency processes
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Benefits of connecting DAKS to your Fire Alarm System
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Safety for employees and visitors, Text:
- Order instead of panic: In the crisis situation, visitors and employees are supported by both DAKS and the evacuation helpers and panic is avoided as much as possible.
- Simplicity instead of complexity: the targeted announcements provide clarity during evacuation and help people in the building to find the exit route safely.
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Clarity for those responsible, Text:
- The telephone conference supports evacuation assistants during the evacuation and helps them to keep track of the situation.
- The DAKS protocols provide transparency and a perfect basis for optimizing internal processes.
- Cost-free drills provide ideal preparation for emergencies; in the event of an emergency, many things have already been internalized.
- DAKS automates numerous communication processes and ensures security in many other places thanks to its connection to the building's infrastructure.
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This is how you maintain order and clarity in the event of a fire
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When smoke develops, the fire alarm system springs into action, Text:
As smoke forms in a room, the installed smoke detector sends a signal to the fire alarm control panel. The DAKS alarm server is connected to the control panel and takes over numerous communication tasks.
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The time to investigate and detect a false alarm can be used effectively, Text:
Tim, the fire safety officer responsible for this area of the building, and other colleagues are informed about the fire by DAKS and they are connected in an ad hoc telephone conference. This allows them to coordinate in real time: within 1-2 minutes, the person closest to the smoke detector has to run to the corresponding room and report any false alarm so that the alarm process can be stopped. However, when Tim's colleague arrives and sees flames, he confirms to Tim that there is indeed a fire. In the meantime, Tim was able to run directly to the fire alarm control panel and now initiates further firefighting measures by pushing a button.
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The fire alarm system and DAKS launch numerous internal processes, Text:
The fire alarm system immediately alerts the fire department, activates the sirens, closes fire doors, deactivates ventilation and opens the barrier for the fire department.
DAKS receives the signal from the fire alarm system and handles on-site communications. It connects the evacuation helpers in a conference, distributes the necessary information and ensures that they keep track of everything. If a helper is disconnected, DAKS automatically calls them again and adds them back to the conference.
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DAKS supports the segmented evacuation of the building, Text:
By making targeted announcements, DAKS first supports the orderly evacuation of the area directly affected by the fire. The people in the remaining parts of the building are then also guided out of the building in a specific order by means of announcements via the respective escape routes. In doing so, DAKS reaches external visitors via the loudspeakers, and employees additionally via their telephones, and informs them about the fire and the applicable escape route. Employees confirm the announcement on their phones by pressing a button. If they fail to do so, the fire protection assistants receive a message and can specifically check on the person concerned.
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Because good plans are not enough: keep practicing, Text:
A short time later, everyone has arrived at the assembly point and the fire department can do its work unhindered. Regular practice with DAKS has paid off, because the better the employees know the emergency plan, the easier it is to keep calm in an actual emergency.
Practicing plays a significant role and is usually underestimated. With DAKS on premise, you can practice as often as you like without additional costs.
Not only in case of actual incidents, but also in case of drills, DAKS provides a detailed protocol that helps the responsible persons to optimize these important processes.
- Verlinkte Artikel:
Crisis situations can easily lead to stress and uncertainty. If emergency procedures are not practiced regularly and thus are not anchored in the minds of the employees, panic will quickly break out in an emergency. Then collisions occur on the stairs, visitors lose their orientation, fire protection assistants lack the opportunity to work together constructively, and the arrival of the fire department is not adequately prepared. And if, in the end, it was only a false alarm, then not only was the chaos in vain, but the fire run and the disruption of ongoing operations also resulted in high costs.
Intelligent communication is the key to the effective coordination of many important tasks that are at hand simultaneously in the event of a fire. These tasks must be completed reliably and without errors within a very short time. A well-wrought, ideally automated and frequently practiced alarm and evacuation procedure is required.
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Adhere to operational emergency plans and maintain an overview
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Effectively coordinate first aid and further safety measures even before the emergency physician arrives
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Benefits of incorporating DAKS into emergency call processes
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More safety for employees, Text:
- DAKS makes it easier for employees to react correctly: it informs all responsible persons and gets help to the casualties more quickly.
- With regular drills, employees are prepared and feel that they are in good hands.
- If DAKS is also used for other functions in the company, other broadcast processes may be interrupted or "frozen" in favor of the prioritized emergency call scenario.
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More efficiency and convenience for those responsible, Text:
- Automation of communication processes helps ensure that operational emergency plans are adhered to safely and effectively.
- Dialing an emergency number is sufficient to inform all helpers and responsible parties and to initiate all further auxiliary processes.
- DAKS takes into account not only the contact details of the various contact persons, but also priority and deputy hierarchies, as well as the preferred method of communication, e.g. call, e-mail or text message.
- DAKS creates a detailed log of every process. This allows you to optimize your processes sustainably.
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This is how you ensure clear processes in the event of emergencies
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After an accident, the emergency number is called intuitively, Text:
Lars, an employee who has just witnessed an accident at his company, dials the emergency number 911. The DAKS alarm server connects him to the central emergency call center and it also calls the company's internal responsible personnel (first responders, building security, company management) and connects them in a conference call.
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The company's first aiders can act immediately, Text:
The phone number of Lars, who initiated the emergency call, is transmitted to the colleagues in the conference call – this way, in-house first responders can immediately go to the scene of the accident. If employees in other areas of the company are at risk, they can be alerted quickly and effectively at the push of a button via prepared communication processes.
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The emergency call center receives all necessary information, Text:
The emergency call center initially receives the highest priority and can take Lars' message and discuss the incident with him without an introductory announcement and with the immediate right to speak. Lars' work colleagues in the conference call can only listen to the conversation at first.
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The people in charge at the company are well-informed and able to act, Text:
After the emergency call center hangs up, the right to speak is transferred to the colleagues and they can coordinate internal measures with Lars as well as with each other.
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Even despite the best precautions, an employee may have an accident at work. A major workplace accident may even affect several employees. In-house first responders and safety officers should be involved in the emergency process and be informed when an employee has dialed the emergency number. Every employee should be familiar with the rescue plans and know who should be informed and in what order. In addition, someone should be able to assess spontaneously whether other areas are at risk and how the affected colleagues can be warned.
Organizational deficiencies in the company's emergency plan must not lead to risky delays. But how do you ensure that nothing is forgotten in the stress of an emergency?
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Making time for what is most important
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How the connection to nurse call systems makes the nursing profession more attractive again
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Benefits of distributing nurse calls automatically
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Relieving the strain on employees, Text:
- Fewer and more relevant alarms for each nurse reduce the overall exposure to alarm signals.
- Answering calls over the phone helps reduce walking distances and interruptions.
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Satisfying the patients, Text:
- The nursing staff can devote more time and attention to the individual patient.
- Patients don't have to wait long for a reaction and feel better looked after.
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Increasing efficiency and safety for those in charge, Text:
- By relieving the workload, stress notices and staff absences due to illness can be reduced.
- The overall nursing quality increases.
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This is how you relieve the burden on caregivers and create time for personal attention
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A patient activates the call button, Text:
Many reasons can cause a patient to make a nurse call by using the call button. Not all of them require immediate action by the nurse. The call button is not only used for urgent requests, but also when a patient simply wishes to obtain information or to have a window opened.
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The DAKS alarm server directs the nurse call to the assigned nurse, Text:
Nurse Anna only receives nursing calls from patients who are personally assigned to her on her mobile terminal. On the display, she can see from which patient the call originated. If Nurse Anna is busy with an emergency, she can reject the incoming nurse call and forward it to other nurses. When she accepts the call, the nurse call alarm stops for all other nurses. A green flashing corridor signal lamp indicates that a nurse is taking care of the nurse call.
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Talking to the patient by telephone clarifies their needs, Text:
Without having to leave her current work place, Nurse Anna can establish a voice connection to the patient at the touch of a button. The dialogue with the patient helps her to evaluate the priority of the call and to decide whether an immediate interruption of her workflow is necessary. This allows Nurse Anna to save many trips and better organize her work. If the patient just wanted information and had his request answered by telephone, Nurse Anna can cancel the nurse call alarm right from her telephone device.
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Nursing duties can be organized effectively, Text:
If the patient's request does not require an immediate reaction, but cannot be clarified via telephone either, Nurse Anna can "memorize" the nurse call on her device. The signal light continues to show a green flashing light indicating that a nurse has accepted the call. Nurse Anna can now complete her current task and subsequently look after her "memorized" nurse call. Should a preset time span be exceeded before her arrival at the "memorized" resident, the alarm will be restarted.
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The entire alarm process is documented, Text:
DAKS provides a detailed logging of all broadcast calls triggered by the call system. The logging supports the documentation of nurse call processing and nursing activities and can be used as an effective and audit-proof basis for the evaluation and optimization of processes and nursing quality.
- Verlinkte Artikel:
Good care takes time – above all time for personal attention. The ultimate objective for any clinic is to promote the health and well-being of its patients. Nursing homes also aim to care for residents not only by maintaining their health, but above all by enabling them to live in dignity and encouraging company. However, the nursing service in particular is facing growing challenges:
On wards with high staff workloads, the working day for nursing staff is characterized by extremely demanding working conditions. Many activities have to be coordinated and handled with a great deal of documentation effort. In addition, nursing staff have to accept frequent interruptions in their workflow and at the same time meet the growing demands of patients and their relatives.
The constant tension resulting from this not only makes nursing work appear less attractive, it is also at the expense of one of the central aspects of nursing: human attention. But this is exactly what caregivers consider as the original motivation for their work: they understand their profession as a highly meaningful, helping activity that focuses on people.
As a result, the goal is to relieve the workload of nursing staff, to improve communication between them and their patients, to simplify work processes and to create more time for caring.
